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Mobile Vikings
uitgelicht
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What happens if I don't pay my invoice or payment invitation of my mobile subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
WHAT WILL HAPPEN?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you have not paid your invoice/payment invitation within 2 weeks after the expiry date, your number will be put on minimum service. Concretely this means:
- You will only receive incoming text messages and calls.
- You will not be able to make outgoing calls or send text messages yourself.
- You can only make calls to emergency numbers.
- Data usage will be disabled.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services. In this case, you will also be unable to receive incoming calls and SMS messages.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
WHAT CAN I DO?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
What happens if I don't pay my invoice or payment invitation of my internet subscription on time?
Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
What happens?
Below is a brief overview of what happens if you do not pay your mobile subscription on time:
- You receive an invoice/payment invitation with an expiration date.
- A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
- Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
- You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
- If you don’t pay your invoice/payment invitation in this phase, your internet et home will be put on minimum service: you will only be able to surf at minimal speed. In concrete terms, this means back to the nineties for your browsing experience: you will no longer enjoy our superfast internet.
- If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services.
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. 😉
What can I do?
Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.
Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.
Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.
What is the minimum service of an internet subscription and what can I do about it?
When you don’t pay your internet subscriptions in time, you will eventually be put on minimum service which will prevent you from using your services as before: you surf as fast as they did in the nineties, which is very slow.
Of course, these are not pleasant perspectives, but don't worry: we will always send you reminders by text and email in time, that way it doesn't have to get that far. 😉
What can you do about it?
We advise you to pay your invoice as soon as possible through your My Viking account:
- If you pay through an automatic payment method, your blocked services will be reinstated after 30 minutes.
- If you pay by bank transfer, please note that it takes 3 to 5 business days for such a payment to be processed in our system.
Where can I find the technical specifications of my modem?
-
B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications.
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: 2 ports
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
How can I share my Wi-Fi?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to share your Wi-Fi.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above
to see how to share your Wi-Fi. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above
to see how to share your Wi-Fi.
I have a problem with my Wi-Fi extender (PLC = Power Line Communications). How can I solve it?
- Press the button on the side of each PLC for at least 12 seconds, until the indicator light goes out.
-
Unplug both PLCs and remove the cables.
- Reconnect both PLCs to 2 power sockets, preferably in the same room and even in the same circuit. Wait for 45 seconds.
- Finally, press the button on the side of each PLC for 1 second. Wait until the indicator light is permanently white again.
-
Within two minutes, press the side button of the second PLC for one second. The indicators on the two PLCs will blink and then become white and steady again. Disconnect the PLCs.
- You can now move the PLCs to the power outlet of your choice.
-
If possible, connect the power supply of your modem to the PLC or a power strip connected to the PLC. Do not connect the PLC to a power strip.
-
Reconnect the Ethernet cable from the PLC to your modem.
- Reconnect the second PLC in the room of your choice.
-
If possible, connect the power supply of the device to the PLC or to a power strip connected to the PLC.
- Wait until the indicator lights are constantly on, then test your Internet connection again.
How do I reset my modem?
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab to see how to reset your modem.
- Internet Box:
Do you have an Internet Box? If so, click on the 'Internet Box' tab above to see how to reset your modem.
-
There is a reset button on the back of your modem (between the blue DSL port and the black USB port). To press it, you will need a pointed object such as a pen. Turn the modem on and hold down this reset button for about 20 seconds.
- The LED indicators on the front of the modem will go out and then light up again. This means that your modem has been reset and your Internet connection is active again.
- Are you still having problems? Then follow our setup guide or watch this instruction video.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
- There is a reset button on the back of the Internet Box (near the Power button). To be able to press it, you will need a pointed object, like a pen. Switch the Internet Box on and keep this reset button pressed for about 20 seconds.
- The LED indicators on the front of the Internet Box will turn off and then light up again. This means your Internet Box has been reset.
- You can use your Internet connection as soon as the LEDs Wi-Fi and Internet (or Broadband) are blue
- Are you still having problems? Then follow our setup guide.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
How can I configure my modem in bridge mode?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to configure your modem in bridge mode.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above to see how to configure your modem in bridge mode. - Internet Box+:
Do you have an Internet Box+ ? Click on the ‘Internet Box’ tab above to see how to configure your modem in bridge mode.
If you want to use your own router in addition to your B-box 3, for example to extend your Wifi coverage, you need to set your B-box 3 modem to Bridge mode to avoid issues. Enabling Bridge mode can be done by following the steps below:
- Making sure you are connected to your Mobile Vikings network, go to http://192.168.1.1.
- Log in using the password that is printed on the back of your modem.
- Go to 'Network Connectivity'
- Click on the arrow under the sub menu Internet:
- Switch PPP enable slider to Disable and click.
- Done! Now you can connect a network cable from one of the LAN ports of your B-box 3 to your own router. The PPP configuration needs to be done on the authenticating device.
Would you like to set up bridge mode for your Internet Box? You can do this through your My Viking account. Open your product ‘Internet at home’ and open the ‘Network management’ tab > ‘Advanced settings’ > ‘Expert settings’ > ‘Routing’. Before you start you will have to confirm it’s you with your password and you're good to go. 😉
One more thing: make sure you use the MAC address of the WAN port of your own hardware that you want to connect in bridge mode.
One more thing: make sure you use the MAC address of the WAN port of your own hardware that you want to connect in bridge mode.
How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
Where can I best place my Wi-Fi boosters?
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
I have a problem with my Wi-Fi booster. How can I fix it?
-
- B-box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box:
Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.
- Internet Box+:
Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
- B-box3:
- Restart your Wi-Fi booster by pressing the on/off button to switch it off.
- Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
- Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
- Synchronise the Wi-Fi booster and your modem.
-
- Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
- Within 2 minutes press the WPS button on your Wi-Fi booster.
- Check that the LEDs on your Wi-Fi booster are lit.
Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.
- Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
- Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
- Unplug your Wi-Fi booster from the wall socket.
- Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.
The Power LED
- Pink: start of the Wi-Fi Booster.
- Orange, white, turquoise: configuration ongoing.
- Blue: the startup is done, connection established.
The Positioning LED
- Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
- Green: perfect signal.
- Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
- Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Red: configuration issue.
If the above tips have not helped, please contact customer service.
Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.
The Power LED
- Blue: the Wi-Fi Booster+ is on.
- Purple: the Wi-Fi Booster+ is starting up.
- Blinking white: connecting to the internal network, this may take a few minutes.
- Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.
The Positioning LED
- Green: perfect signal.
- Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
- Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.
The Wi-Fi LED
- Blue: the Wi-Fi is properly configured.
- Blinking white: a WPS synchronization is being performed.
- Red: the Wi-Fi is not working. The device needs to be rebooted.
- Off: the Wi-Fi is not configured.
If the above tips have not helped, please contact customer service.
How do I know which type of modem I have?
Since the end of April 2023, we started rolling out our new Internet Box modems. The big difference between the B-box 3 modem and the Internet Box modem is that you will be able to change the settings of the Internet Box via My Viking.
B-box 3
Internet Box
Internet Box+
Where can I find the password of my modem?
- B-box3:
Do you have a B-box3? Click on the ‘B-box3’ tab above for more information about where to find your password.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about where to find your password.
How do I use my router with router functionality (DHCP server)?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
-
Login to your modem (via 192.168.1.1). You will find the necessary information on the back of the modem. In My Modem, under the DHCP tab, set the DHCP server to enable OFF (disabled).
You now have one network in your home, where all your devices get their IP addresses from your private router. The private router is in turn connected to the modem to connect all your devices to the internet.
How do I install my wifi booster?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for more information about how to install your Wi-Fi Booster.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to install your Wi-Fi Booster. - Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for more information about how to install your Wi-Fi Booster+.
1. Make sure your Wi-Fi connection is activated: check the button on the back of the Wi-Fi Booster. The button should be set to AUTO.
2. Turn on the Wi-Fi Booster:
- Plug the power cord of the Wi-Fi Booster into an electrical outlet in the same room as the B-box.
- Press the POWER button. The light will illuminate green. Wait for 1 minute until the WPS light turns off.
3. Synchronize the Wi-Fi of the B-box with the Wi-Fi booster:
- Press on the WPS button of your B-box for 2 seconds. The WPS light flashes.
- Then, within 2 minutes, briefly press the WPS button on the Wi-Fi booster.
The lights of the 2 devices will blink and go out after a while.
- When synchronization is complete, the light will remain on.
- You can now pull out the Wi-Fi booster and place it in a central spot between the B-box3 and the device that needs to receive the Wi-Fi signal.
4. Turn the Wi-Fi booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The POWER and Link Quality lights illuminate green.
- Check if the Link Quality light stays green. If not, place the wifi booster closer to the B-box.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the internet box is located.
- Press the power button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box with the wifi booster:
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now lights up white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The Wi-Fi and power lights are now blue.
- You can now pull out the Wi-Fi booster and place it in a central location between the Internet Box and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi booster closer to the Internet Box for better reception.
1. Turn on the Wi-Fi booster:
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the Internet Box+ is located.
- Press the POWER button. The light will illuminate orange or white.
2. Synchronize the Wi-Fi of the Internet Box+ with the Wi-Fi Booster+ :
- Briefly press the WPS button of your Internet Box. The Wi-Fi light now blinks white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds.
- When synchronization is complete, the positioning light will light green. The POWER light is now blue. This can take a few minutes.
- You can now pull out the Wi-Fi Booster+ and place it in a central location between the Internet Box+ and the device that needs to receive the Wi-Fi signal.
3. Turn the Wi-Fi Booster back on:
- Plug the power cable into a wall outlet, be sure to check that the power button is properly pressed.
- The Wi-Fi and POWER lights will light up blue. The Positioning light illuminates green.
- The positioning light doesn’t light up green? Then move the Wi-Fi Booster+ closer to the Internet Box+ for better reception.
Where can I find the technical specifications of my Wi-Fi booster?
-
B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications of the Wi-Fi Booster+.
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster+:
LAN:
Wi-Fi:
USB: No
How do I install my modem?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to share your wifi.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above
to see how to share your wifi.
How do I change the name and/or the password of my Wi-Fi network (SSID)?
- B-Box3:
Do you have a B-box3? If so, click on the ‘B-box3’ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+ tab above for more information on how to change the name and/or the password of your Wi-Fi network.
Note: this can only be done on a device that is connected to your Wi-Fi network.
- If you'd like a visual guide, visit our wizard!
- Go to http://192.168.1.1.
- Log in with the user and password indicated on the sticker on the back of your modem.
- Then click the cogwheel next to Wi-Fi 5 Ghz or Wi-Fi 2.4 GHz.
- Modify the name and/or password of your Wi-Fi network (SSID) and press ok. Choose a secure password, and preferably save it in a digital password manager (e.g. Bitwarden or LastPass). Note: devices that were already connected to your Wi-Fi will need to be reconnected with this new data.
Can I get wifi extenders or wifi boosters through Mobile Vikings?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉
Has your installation already been completed, and do you still want to add a booster? Please fill in this form, we will do the necessary. 😉
How can I set up port forwarding?
-
Bbox-3:
Do you have a Bbox-3? Click on the ‘Bbox-3’ tab above for more information about how to set up port forwarding.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to set up port forwarding.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for more information about how to set up port forwarding.
How do you install a conduit at your residence?
To enable the installation of the entry cable that will be connected to the internet connection in your street, a conduit has to be installed:
- dig a straight trench on your private property with a depth of 60 cm between the building and the building line of the street, perpendicular to the building line. The trench provided for other utilities can also be used for this conduit, provided it complies with the above rules.
- In this trench, install a conduit made of hard PVC with a smooth inner wall. The conduit has a diameter of at least 50 mm and is equipped with a pull wire with an overlength of 50 cm at both ends.
- The conduit runs to the inside of the house, usually via an energy corner or an opening in the masonry.
- Close the conduit ends hermetically with a removable plug.
- Place a marker post on the street side, at the level of the end of the conduit.
- Provide a water seal between the conduit (or the energy corner) and the openings in the masonry (foundations, walls or floor tiles).
Where can I best place my Wi-Fi boosters?
- B-box 3:
Do you have a B-box-3? If so, click on the ‘B-box3’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab to see where it's best to place your Wi-Fi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
- If you can only connect your Wi-Fi booster to your modem via Wi-Fi, any underfloor heating/the size of your house/insulation, or constructions in the floor and/or ceiling can reduce the range of your booster.
- We therefore strongly advise you to connect your Wi-Fi booster to your modem via a network cable. In some (newly built) houses, this cabling is present and available through outlets in the wall.
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
If you have an internal ethernet network at home, you can also connect the Wi-Fi booster to this via an ethernet cable to extend your Wi-Fi network or to connect a second device via the second port. Once you have turned on the Wi-Fi booster, the positioning light will turn blue. All done!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
- Put it in the right place: ideally halfway between the Internet Box+ and the place where you want a better Wi-Fi signal.
- In a different room from the Internet Box+. There's no use placing the booster too close to your modem. Rather, place it in another room or on another floor if you have more than one.
- Make sure you have enough space: more than one meter from the ground, in an open space (e.g. on a piece of furniture) and preferably without too many obstacles between the modem and the booster (e.g. concrete walls, ceilings, closed doors, cabinets, mirrors, ...), because they can significantly weaken the Wi-Fi signal.
After installing your booster, check the positioning light:
- Is it green? Then everything is fine!
- Is it orange? Then it could be better... Try placing the Wi-Fi Booster+ closer to the Internet Box+.
- Is it red? Then the connection between the booster and your modem is really not good. Place the booster closer to your modem and make sure there are as few obstacles as possible, also place the Wi-Fi Booster+ in height.
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Check here how to install your Wi-Fi boosters.
How do I completely turn off Wi-Fi?
- B-box3:
Do you have a B-box 3? If so, click on the ‘B-box 3’ tab above to see how to turn off the Wi-Fi.
- Internet Box:
Do you have an Internet Box? If so, click on the 'Internet Box' tab above to see how to turn off the Wi-Fi.
- Internet Box+:
Do you have an Internet Box+? If so, click on the 'Internet Box+' tab above to see how to turn off the Wi-Fi.
Turn off Wi-Fi by pressing the on-off button next to the Wi-Fi indicator on your modem for 3 seconds. You will then see that the Wi-Fi indicator on the front of your modem is no longer lit. This confirms that the Wi-Fi network is off.
- Through your My Viking account: you can very easily disable your Wi-Fi by switching off the slider at 'Use Wi-Fi'.
- Through your modem: deactivate or reactivate Wi-Fi by pressing for at least 3 seconds the Wi-Fi button on the left of your Internet Box. If you look at your Internet Box, you will see that the Wi-Fi LED on the front of the modem has gone out. This confirms that the Wi-Fi network is now disabled.
- Through your My Viking account: you can very easily disable your Wi-Fi by switching off the slider at 'Use Wi-Fi'.
- Through your modem: deactivate or reactivate Wi-Fi by pressing for at least 3 seconds the Wi-Fi button on the left of your Internet Box+. If you look at your Internet Box+, you will see that the Wi-Fi LED on the front of the modem has gone out. This confirms that the Wi-Fi network is now disabled.
What can I use the My Viking app for?
With the My Viking app, your life as a Mobile Viking will become a lot easier. This is what you can do with it:
- Check your balance and usage
- Top up your SIM card or renew your subscription
- Use Viking Deals and save on your phone bill
- Switch to a different rate plan
- Check and manage your Viking Points
- Search our FAQ if you have questions
- Contact the helpdesk
To use the Mobile Vikings app, the only thing you need is a Mobile Vikings account.
Download it here:
My SIM card is lost or stolen. What now?
In that case, you can block your current SIM card and request a replacement SIM card through your My Viking account. Select the phone number, go to the 'SIM Card' tab, and then click on 'Replace/Transfer SIM Card'. We also recommend that you always file a police report.
Do you want to find or block your phone? In this article, we tell you all about it.
For regular SIM cards
When you request a new SIM card, it will be sent to you free of charge via bpost. Delivery takes 3 to 5 business days. You will, of course, keep your phone number and your remaining calling credit.
For eSIM
When requesting your replacement SIM card, choose the option 'eSIM'. You will then immediately receive an email with the necessary instructions to activate it.
- Do you have a subscription? Your subscription continues as usual.
- Do you have a top-up card? The remaining call credit is automatically transferred to your new SIM card.
I have a problem with my wifi signal. How can I fix it?
Issues with your internet connection can have all kinds of causes. Therefore, we would like to ask you to test a few things.
First of all, can you restart both your modem and the device(s) you are trying to surf with? To restart your modem, turn off the device, wait about 15 seconds, and turn it on again. It may take a while for your modem to be fully set up again - that's normal.
If that doesn't help, double-check that you're connected to the correct Wi-Fi network. The login details are on your (Bbox-3) modem or on the sticker you received during installation. If you have an Internetbox modem, you can find the login details via your My Viking account.
Pro-tip: if a cable is an option, it is definitely recommended. Cable is generally faster and more stable than Wi-Fi. Speaking of cables, checking that they are still in place is often a good idea.
Do you prefer an comprehensive step-by-step plan? Then be sure to check out our online guides.
Here you can find different step-by-step plans (how to solve an issue, how to do a reset, how to change the password, ...) for your B-BOX 3V+modem or your Internetbox modem.
If the above tips have not helped, please contact customer service.
When does my usage counter start?
Your monthly counter starts running as soon as your internet subscription is active (we confirm this via e-mail). Each calendar month later, this counter is reset to 0. Important: every Mobile Vikings internet at home subscription comes with an unlimited surfing volume.
We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long.
Can I buy a smartphone in combination with a subscription?
No, we do not offer the option to purchase a smartphone together with your subscription. We think it is important that our Vikings can easily change rate plans and products, no special terms & conditions.
Can I cancel my subscription whenever I want?
Yes, you can cancel your subscription whenever you want! You're never tied to a specific contract with Mobile Vikings, so changing your priceplan is also possible at any time. More information can be found in our general terms and conditions, article 6: Entry into force and duration of the Agreement.
Can I add extra mobile data to my subscription?
We do not offer a package to add additional mobile data to your subscription. That doesn't mean you have to go through the month without data because you can for example renew your bundles earlier or change your tariff plan via the website, or in the My Viking app.
You will then immediately receive your new bundles, so you basically just start a new month at that point. You will also see these bundles on your next invoice.
If you do this, your bundles will then be renewed monthly on the day you requested the new bundles. For example, if you change on February 26, you will from now on receive your new bundle on March 26, April 26, and so on.