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Shop smarter than ever with Viking Deals! Not only can you now buy gift cards from top brands like Zalando and bol, you also earn Viking Points instantly, no delay. Use your gift card online or in-store, and save on your Mobile Vikings bill.

Got a question or did something go wrong with your order? No worries, we’re here to help. Below are answers to the most frequently asked questions:

• I bought a gift card via Viking Deals but didn’t receive any Viking Points. What should I do?
  No stress, we’ve got this! Just send us the details of your purchase and we’ll look into it.
• I ordered a gift card but haven’t received it. What should I do?
  Your gift card might have ended up in your spam folder. Can’t find it there either? Let us know and we’ll make sure you receive it.
• The code on my gift card doesn’t work. What now?
  Sorry, that’s not supposed to happen! However, we’ll gladly check it for you. Could you send us the details of your purchase? Then we’ll get in touch with the partner.
• My payment failed, but I still see a charge on my bank account. What should I do?
  We’ll gladly look into this for you. Please send us your payment details so we can investigate and fix it.

Got another question or need help? Feel free to contact our customer support, we’re happy to help!

A consolidated invoice groups all your products into one invoice. Instead of receiving a separate invoice for each product, you'll now get one clear overview of everything together. This helps you keep better track and manage your payments more easily.

Starting in June 2025, we’ll introduce this new system automatically. We’ll begin with all new Vikings, and later expand it to existing Vikings who already have multiple products.

Do you already have several products and want to receive a consolidated invoice? You can easily activate it yourself right here!

Just like with a regular invoice, you can easily set up a direct debit for your consolidated invoice. You can arrange this via your My Viking account. Go to “payment methods” in your settings and click on “multi-invoice”. There, you can quickly and securely set up the direct debit.

Regarding the content of the consolidated invoice: your usage details are not included. As usual, you can find your usage under “usage” in your My Viking account. Discounts you receive are typically shown on the third page of your consolidated invoice. Be sure to check every page carefully if you don’t see them right away,  they’ll definitely be there somewhere.

Previously, it was not possible to receive a single invoice for multiple subscriptions. Starting from 06/2025, this will gradually change. We’ll begin with all new Vikings, they will automatically receive a consolidated invoice if they have more than two products. Existing Vikings who switch from one to multiple products from June onwards will also automatically receive a consolidated invoice starting from the following month.

For Vikings who already have multiple products, it’s already possible to switch to a consolidated invoice manually. You can do this here! In a next phase, this will be activated automatically for everyone with multiple products.

Would you rather not receive a consolidated invoice? No problem! Just contact customer service and they'll adjust it for you.

The listed speeds are expected maximum speeds:

• Unlimited fast internet: available via VDSL and Fiber. The speed at which you surf depends on the available technology:
  • VDSL: up to 100 Mbps download and 40 Mbps upload.
  • Fiber: up to 150 Mbps download and 50 Mbps upload.

• Unlimited Superfast Internet via Fiber, up to 1 Gbps download and 500 Mbps upload.
• Unlimited Hyperfast Internet via Fiber, up to 5 Gbps download and 1 Gbps upload.

You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water. 

 

Several factors affect the actual internet speed:

• At home: wiring in your home, location of the modem, power of the processor on your PC, number of devices using bandwidth, etc.
• The network: the distance between your home and the street cabinet, how many installations are connected to the same line, ...
  
   

Here are some tips to maximize your speed: 

• Use at least Cat5 cabling. 
• Provide quality connections to your connectors.
• The cable between the wall and your device must be able to handle the speeds.
• Make sure your devices can also handle the speed. (e.g. Strong processor).

With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.

Within the EU

Up to 30 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 60 GB, of which you can use up to 30 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 60 GB in total during your bundle period, you can continue surfing at maximum speed at € 0,10/MB.

Examples:

• You use 32 GB in Belgium, you can still use 28 GB outside of Belgium (within the EU) without extra costs.
• You use 5 GB in Belgium, you can still use 30 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 60 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

Within the EU

Up to 20 GB there are no additional costs for the EU.

Each month, you receive a data bundle of 30 GB, of which you can use up to 20 GB outside of Belgium (within the EU) without extra costs. If you use more, each used MB within the EU will be charged at € 0,0015/MB. If you use more than 30 GB in total during your bundle period, you can continue surfing at maximum speed at € 0.10/MB.

Examples:

• You use 15 GB in Belgium, you can still use 15 GB outside of Belgium (within the EU) without extra costs.
• You use 2 GB in Belgium, you can still use 20 GB outside of Belgium (within the EU) without extra costs.
• You use the entire 30 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside the EU

Outside the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

To ensure your Wi-Fi works smoothly across various devices like desktops, tablets, smartphones, and operating systems, follow these tips for creating a Wi-Fi name and password.

Password guidelines

• Length: Use 8 - 63 characters. A password with 14 - 15 characters is strong enough to prevent most hacking attempts.
• Spaces: Avoid spaces at the beginning or end of the password.
• Special characters: Avoid symbols like #, %, &, ", $, or £.

Wi-Fi name tips

• Make your Wi-Fi name unique and easy to identify. For example, choose a name starting with "A" to make sure it appears at the top of available networks.
• Avoid using characters like ?, ", $, [, \, ], +, or apostrophes ('), as they may cause issues for devices like cameras or printers.

Tip: A clear and distinct Wi-Fi name lets others know it’s yours and prevents confusion.

First of all, change your password in your account settings. Any questions? You will find the answer below.

How does Mobile Vikings find out that this password has been leaked?

Has my password been shared with other services?

What are the risks if I don't change my password?

How does Mobile Vikings find out that this password has been leaked?
Large-scale leaks of usernames and passwords from large or well-known websites are unfortunately a regular occurrence. Examples are the leaks from Dropbox in May 2012 or LinkedIn in May 2016. Each time the details of such a leak are made public, the people operating the ‘Have I Been Pwned’ service add this data to their database.

This enables the service to let you check whether your email address or password were ever part of such a leak. You can easily check this yourself for your email addresses and passwords. At Mobile Vikings, we like to be proactive, so we check the passwords and notify the concerned person whenever necessary.

Has my password been shared with other services?

To ensure that leaked passwords are not used on our site, we check your password against ‘Have I Been Pwned’ every time you log in to our site (or create an account or change your password). Don't worry, we never send your password itself. Instead, we will calculate a hash of your password. For example, the hash of the password "test123" is 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC. It is important to note that hashing is a one-way street. In other words, it is not possible to go back to "test123" from 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC.

What we do is send the first 5 characters of that hash, 7288E in this case, to Have I Been Pwned. Have I Been Pwned will then search their database for all hashed passwords that start with 7288E. They send us the last 35 characters from the hashed passwords found. If the last 35 characters of your hashed password (DD0FC3FFCBE93A0CF06E3568E28521687BC from our example) are in that list, it means that your password has been leaked at some point. In short therefore, we hash your password, we send a very short piece of that hash, and we get back a list of end pieces of hashes. Neither we nor ‘Have I Been Pwned’ ever send a password itself or a full hash of a password to each other.

What are the risks if I don't change my password?

There are many people who reuse the same combination of email address and password on different websites. This is something that people with bad intentions also know. Thus if they manage to access the list of usernames and passwords that were leaked from Dropbox in 2012, they will try to use it to log in to a large number of other websites. They do this on an automatic basis using scripts or tools with which they can try thousands of combinations per second.

If you had an account with Dropbox in 2012, and you now use the same username and password with Mobile Vikings that you had with Dropbox back then, there is a chance that someone could use this list of leaked data to log into your Mobile Vikings account. Therefore, it is important that you use a unique password for each website or service. This ensures that people who get hold of your data from website A can only use it to log in to website A, and not to websites B, C or D.

It's currently not possible to merge accounts, however it is possible to transfer your Mobile Vikings SIM card to another Mobile Vikings account.

You can do this through your account settings. The process goes like this:

• Choose the SIM card you want to transfer.
• Enter the details of the person to whom you are transferring the SIM card.
• They will receive an email that has a button to accept the transfer.
• They then need to fill in the necessary information to start the transfer.
• Once the transfer has been completed, the recipient will receive a confirmation email. Done!

Please keep in mind:

• Active bundles and/or calling credit on the SIM card expire. The recipient can choose a new subscription or top-up.
• Your linked payment method will be automatically unlinked and will not be transferred along with the SIM card.
• You cannot transfer your SIM card to a minor Viking.
• The recipient will not receive a new SIM card - so be sure to give it to them!

Based on prices with the current Belgian operators, we calculated that you can save up to € 392 a year. Actually, did you know that, in addition to your TV subscription, you often pay rent for the TV decoder too, which you don't actually need? So get smart and avoid those high monthly costs.

Well yes, in that case, a lot of MBs fly by. This is exactly why we only offer unlimited subscriptions at Mobile Vikings. That way, your entire family can always surf/stream/game without a care in the world. So be sure to check out our options and go for the best deal in the market too.

You can stream your favorite movies, series and programs à volonté. All you need is a comfy couch and a Smart TV or a casting device (e.g. Google Chromecast).

Nowadays, you can install your favorite streaming apps directly on your Smart TV or Chromecast. This allows you to watch your favorite programs with a ‘zapper’. The first time, you will need to log into those apps, but after that, you won't need any other device to stream your favorite shows to your TV. Easy peasy, right? 😉

Here are some options to stream your favorite programs:

Belgian channels

Create a free account with the channel and start streaming! For most channels, you can watch content both through the app and their website. Here's an overview:

• VRT MAX: Sporza, VRT 1, VRT Nieuws, Canvas, Ketnet and Ketnet Junior.
• VTM Go: VTM, VTM 2, VTM 3, VTM 4, Studio 100 and the free content of Streamz.
• Go Play: Play 4, Play 5, Play 6, Play 7 and Play Crime.
• Auvio: La Une, Tip!k, La Trois, Classic 21, La 1ère, VivaCité, Musiq3, Jam, Viva+, AB3, AB Explore, NRJ, ARTE, Bruzz and BRF.
• RTLPlay: RTL TVI, Plug RTL, RTL Club, Bel RTL and Radio Contact.
• AB3 and ABXplore

Customized subscriptions

For additional series and/or movies, you can subscribe to the services that suit you. This way, you only pay for what you really want to watch:

• Series and movies: Netflix, Disney+, Prime Video, Apple TV, .. .
• Sport: DAZN (Eleven Sports), F1 TV, NBA League Pass, …
• Gaming: Twitch, Steam, YouTube, …

Foreign channels

Foreign channels often block their content in certain geographic regions. To bypass this, you can use a VPN (Virtual Private Network). This prevents the website/app from tracking your actual location, allowing you to view their content. Here's an overview:

• BBC: BBC1, BBC2, BBC3 and BBC4.
• NPO: NPO 1, NPO 2 and NPO 3.
• ZDF
• Discovery+ : TLC, Discovery+ Originals, Discovery Channel, Discovery Science, Animal Planet, Eurosport1, Eurosport 2, HGTV and Food Network.
• TF1
• France Télévisions: La 1ère, France2, France3, France4 and France5.

You can also stream some channels without using a VPN:

• ARD LIVE and ARD Mediathek
• ARTE
• TV5Monde

Of course. Via the free apps or the channels' websites, you always have the option to watch broadcasts live.

No. Mobile Vikings only sees the unnecessary monthly costs of TV subscription and TV decoders. Users should regain their freedom by watching TV via free apps like VRT MAX, VTM GO and GoPlay, possibly in combination with paid streaming services. Mobile Vikings therefore only offers unlimited internet at home at a competitive price to stream, game and surf without limits.

You easily use all apps on your TV without having to use your smartphone or laptop ever again. Moreover, you only need to install these apps once. 

You own a smart TV: via your TV's menu you search for the VRT MAX, VTM GO and GoPLAY apps and install these. You log in once and you watch all your favourite programs for free anytime you want.

You don't own a smart TV: not an issue at all, a casting device will turn any TV into a smart TV in seconds. We recommend a device that supports Google TV or Android TV. This would allow installation of the apps directly on the device, plus the menu is extremely userfriendly. And last but not least, you'll have a remote. 😉

Recommendation then? That would be the Google Chromecast with Google TV. So, a small, one-time investment as compared to all the money you'll be saving by getting rid of your TV subscription and TV decoder.

You easily do so in only 2 clicks: link your Payconiq by Bancontact account with that of Mobile Vikings here. If you don't already have a Payconiq by Bancontact account, you can of course download the app (for iOS or Android at http://onelink.to/payconiqbybctweb), create your account with your Mobile Vikings phone number(s) and then link it.

Then pay with the Payconiq by Bancontact app at your local merchant's shop and earn up to 0.5 Viking Point per payment. This will immediately get you € 0.50 off your Mobile Vikings bill. HOT TIP: in the Payconiq by Bancontact app, under ‘Payments’ / ‘Shops’ you will find the shops in your area where you can pay with it.

By the way, you'll find all info on this Viking Deal here.

You can only link phone numbers that you also use for Payconiq by Bancontact. This means you can link the Mobile Vikings phone numbers of anyone in your account. But what  if you're using the Payconiq by Bancontact app with a non-Mobile Vikings number? WELL… TOO BAD THEN... No, just kidding. You can also use 1 non-Mobile Vikings number to benefit from this Viking Deal.

By the way, you'll find all info on this Viking Deal here.

As of 1 November 2024, users will be entitled to statutory compensation in the event of a full service interruption of more than 8 hours due to an uninterrupted network outage if the award conditions are met.

Who is eligible for this legal compensation?

• Users with an internet at home subscription in the event of a service interruption in the zone in which their installation address is located.
• Mobile subscription users in the event of an interruption in the zone where their invoicing address is located.
• Prepaid card users in the event of an interruption in the zone where their home address is located.

What type of interruption is eligible for automatic compensation?

The interruption of the fixed or mobile service: 

• should last longer than 8 hours;
• should be complete, i.e. no signal must pass (even partially). So for mobile, no SMS, calls and no mobile data. For home internet, no data;
• should be due to an uninterrupted failure of the public electronic communications network (and not due to a technical problem beyond the termination point, such as a problem with the telephone, modem, terminal equipment, cabling, etc.);
• should have a collective element, i.e. impact multiple users (for mobile services and home internet, when the cause is not due to a hardware failure in the network);
• should not be due to or the fault of the user (e.g. suspension due to an unpaid invoice, a change made by the user, postponement of a repair appointment, etc.), nor due to a case of force majeure, lack of network coverage, etc. (non-exhaustive list). 

If the eligibility requirements are met, does the statutory compensation happen automatically? 

Because it is difficult to determine with certainty exactly which users are affected by an outage and because of the need to check the conditions of award, compensation is awarded automatically or not, depending on the case:

• Fixed service interruptions caused by a hardware failure in the fixed network will be compensated automatically (e.g. cable break due to the installer or one of its subcontractors) without the user having to report the outage.
• Fixed service interruptions not caused by a hardware failure in the fixed network will be compensated automatically if the user has reported the outage (e.g. software update problem), and provided that several users are affected by the same outage.
• Mobile service interruptions (subscriptions) will be compensated if the user has reported the outage, and provided that several users are affected by the same outage.
• Mobile service interruptions (prepaid cards) will be compensated only at the express request of the user, who must provide their home address, and provided that several users are affected by the same outage.

Customers will be able to notify outages and submit legal requests for compensation within 5 days following the end of the outage using the means that Mobile Vikings will make available for this purpose.

How much is the compensation and in what form is it granted? 

• 1 euro for the 16-hour period following the first 8 hours of interruption. For each subsequent 24-hour period, the compensation for the previous day is increased by 1 euro, plus 0.5 euro for each additional day of interruption; or
• in the case of a subscription, 1/30th of the monthly subscription fee excluding VAT, if this amount exceeds the value of the compensation mentioned in the first point.

The compensation will consist of a credit note or discount, at Mobile Vikings' discretion, or a top-up of the user's prepaid card. 

When is no legal compensation due?

No legal compensation is due (non-exhaustive list):

• in the event of acceptance by the user of a technical solution, even if this solution is temporary;
• if an appointment was rescheduled at the user's request or through the user's fault, for the period between the originally scheduled appointment and the new appointment;
• if the service interruption is not due to an incident (e.g. lack of network coverage);
• in the case of force majeure. 

The current compensation scheme in Article XXXX of the General Terms and Conditions for users will be replaced by this new legal compensation scheme.

Would you like to set up Subnet configuration for your Internet Box? You can do this via My Viking, under 'Expert settings'. To get started, you go to 'Advanced settings', then you can click on 'Expert settings'. Just confirm with your password and you're good to go.

Go to http://192.168.1.1. Log on with the User and Password indicated on the sticker on the back of your modem, and proceed. Our guide explains this in more detail! 

No, we do not offer a fixed IP address. We only offer dynamic IP addresses.

You can replace your current bank account number. You can do so via My Viking.

Does your private router have Wi-Fi and do you want to use it to extend your Wi-Fi network? Then follow these steps:

1. Connect your private router via the LAN output of the modem to the LAN input of the private router.
2. Disable the DHCP function on your private router.
3. Disable the PPPoE feature on your private router.
4. Make sure the Wi-Fi feature on your private router is ON.
5. Disable the WiFi function on your modem. Log on to the modem (via 192.168.1.1). You will find the details on the back of your modem. In My Wifi, turn "enable" OFF (disabled).
   
   

Your devices can now connect to your private router via Wi-Fi and get an IP address from the modem.