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How can I install the Viking Deals plug-in for Microsoft Edge?
It's possible to install Chrome extensions in Microsoft Edge. That means you can install the Viking Deals plug-in! When shopping online, the plug-in will notify you if you're visiting a Viking Deals partner. Now you will never miss out on Viking Points. 😉
How to install the plug-in for Microsoft Edge?
- Click here to download and install the plug-in.
- Do you see a notification at the top? Click on 'Allow extensions from other stores'.
- That's it! Now shop online worry-free and earn Viking Points.
How do the online Viking Deals work?
Shop online with our Viking Deals partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1. Use your Viking Points to pay (partially) your next invoice/payment invitation.
How does it work?
- For every new purchase, go to the Viking Deals page on our website or through the app.
- Choose your partner, a pop-up will appear with more information about the deal.
- Click the red "Shop Now" button to activate the Viking Deal and you will be redirected to the partner's webshop.
- Make your purchase in this window and you will automatically receive your Viking points.
Don’t miss any Viking Deals
Our plug-in notifies you when you’re browsing one of our partners’ webshops. Click on the notification to activate the Viking Deal and earn Viking Points on your purchase.
The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free for Chrome, Firefox, Edge and Safari. Please keep in mind that the plug-in doesn't work for bol.com, booking.com, Aliexpress or Coolblue.
Please note:
- You have to be logged in to your Mobile Vikings account.
- The Viking Deal won't be activated if you surf incognito or use an adblocker.
- Make sure the 'do not track signal' option of your browser is switched off.
- There's no limit to the amount of Viking Points you can earn with the Viking Deals, as long as you have an active Mobile Vikings SIM card.
- Do you want to compare prices? Do it before you shop! If you were to open a new tab or a different browser while you are shopping, our cookie will be overwritten with that of the new website. The partner will no longer know you're a Viking, and you won't get Viking Points.
Where can I find the technical specifications of my Wi-Fi booster?
-
B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications of the Wi-Fi Booster.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications of the Wi-Fi Booster+.
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster:
LAN:
Wi-Fi:
USB: No
Technical specifications of the Wi-Fi Booster+:
LAN:
Wi-Fi:
USB: No
Where can I find the technical specifications of my modem?
-
B-box3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for technical specifications.
-
Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for technical specifications.
-
Internet Box+:
Do you have an Internet Box+? Click on the ‘Internet Box+’ tab above for technical specifications.
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: 2 ports
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
Technical specifications:
WAN:
LAN:
Wi-Fi:
Telephony:
USB: No
I am going to move. What do I do with my current Internet at home subscription?
- To move your Internet subscription to a new address, click on the tab “I remain a proud Viking”.
-
To terminate your Internet subscription, click on the tab “I want to abandon ship”.
We're glad you're staying on board. 😉 You can easily move your Internet connection with you:
1. Inform us as soon as possible
You can do this through your My Viking account: open your internet subscription, go to the 'Product' tab, then click on 'Move subscription to a new address'. Notify us as soon as possible: we recommend that you do this at least 3 weeks in advance. This gives us enough time to prepare your move behind the scenes.
2. We check your address
Before you can move, we check the connection at the new address. If Fiber is available, you will soon enjoy super fast and super stable surfing. Is Fiber not available yet? No worries, we will give you a free Fiber upgrade once it's available. 😉
3. Decide when your internet moves
When you inform us of your move, you have two options to cancel your current subscription:
- We terminate your current subscription immediately when the internet connection is active at your new address. This way, you never pay twice for your internet subscription and you don't have to do anything else yourself.
- You cancel the subscription yourself whenever you want. In this case, you can create an overlap with both subscription: this allows you to have internet at both addresses for a period of time. You will receive a double bill during this overlapping period. For the last month of your current subscription, your invoice will be calculated on a pro rata basis.
You can always change this option through your My Viking account.
4. Your internet moves
To move your Internet subscription, you have several options:
- Self-installation is always free: we will send you a new modem via bpost. Use our configuration wizard to guide you step-by-step through the installation. Installing your modem was never so easy. 😉
-
Installation by an installer:
- Free when you aren’t eligible for self-installation.
- € 59 when you are eligible but you choose to have an installer come by. The initial value of an installation by a technician is €149.
You can easily book an appointment with an installer through your My Viking account. By informing us of your move as soon as possible, you can schedule an appointment with an installer well in advance (e.g. 2 months ahead).
Do you still have questions about the installation of your internet? Be sure to check our FAQ page.
5. Cancel your old subscription
When the subscription at your old address is terminated, we will send you a pro rata calculation for your last invoice.
Did you choose to cancel your internet subscription yourself? Don’t forget to terminate your subscription or you will continue to pay for both adresses. Otherwise, you will pay for both your old and new internet subscription. You can do this easily through your My Viking account: go to ‘Internet at home’, open the ‘Product’ tab and choose ‘Cancel internet at home’.
Did you choose to cancel your subscription immediately after the activation of your Internet connection at your new address?Then you don't have to do anything else, we'll take care of everything for you. 😉
6. Return your old hardware
When you move, you always get new equipment from us, so you enjoy the latest hardware and you can have an internet connection at both addresses for an overlapping period.during your move. 😉
Once your Internet connection is active at the new address, all you have to do is return the hardware from your old address. Download the return label in your My Viking account and send the modem and Wi-Fi booster(s) (if applicable), free of charge with bpost. If you don’t return the old hardware, an additional cost will be charged.
Do you have any other questions about moving? Take a look at our FAQ page.
Too bad you want to leave us, but it was nice having you on board. 🙂 Below we'll tell you exactly what you need to do.
1. Cancel your subscription
Terminate easily your current internet subscription in your My Viking account. Open your ‘Internet at home’, go to the ‘Product’ tab and then choose ‘Cancel internet at home’.
2. Return your hardware
When your subscription is terminated, you will automatically receive a confirmation by e-mail from us. Send your modem and Wi-Fi booster(s) (if applicable) back, free of charge with bpost. We will provide you a return label, you can download it in the confirmation e-mail or in your My Viking account. If you don’t return the old hardware, an additional cost will be charged.
3. Your final invoice
In the end, you will receive one final pro rata invoice from us: so you only pay for what you used. 😉
How do I activate visual voicemail on my phone?
You don't have to do anything yourself to activate visual voicemail on your phone. For all Android devices, except Samsung, visual voicemail is already available. In the coming months, it will also be available for Samsung. This autumn, it will also be available for iOS devices.
It's difficult to provide a concrete timing: we are following the pace set by Apple (for iOS) and Samsung. As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.
Do I have visual voicemail on my phone?
Let's briefly summarise which phones visual voicemail will become available for:
- For iOS: all phones with iOS18 or higher
- For Samsung: all phones that receive Samsung updates, and that have the latest Samsung update installed rolled out during 2024
- For all other Android phones: all phones that use the Phone by Google app (and not a custom build), that receive Phone by Google updates via the Google Play Store, and that have the latest Phone by Google update installed.
- For Huawei: you need access to the Google Play Store to download the Phone by Google app. This is possible with a Huawei P30 (2019) or an older device. Unfortunately, with newer models, you won’t be able to use visual voicemail.
When will visual voicemail be available?
For all Android devices, except Samsung, visual voicemail is already available. In the coming months, it will also be available for Samsung. This autumn, it will also be available for iOS devices. If you prefer to use classic voicemail, you can of course switch visual voicemail off.
It's difficult to provide a concrete timing: we are following the pace set by Apple (for iOS) and Samsung. As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.
What is visual voicemail and how does it work?
With visual voicemail you get a convenient overview of your voicemail messages in a visual inbox on your phone. Similar to your email inbox, in other words.
Its main advantages:
- You decide which voicemail message you want to play first without calling 1933 and having to go through a long selection menu.
- You get a notification for each new message.
- For each voicemail message, you see the name of the sender, the date and time.
- From this visual inbox, you can easily delete a message, save it directly to your phone or even forward it.
- You can always turn visual voicemail off or on yourself via your phone's settings, or by calling 1933 (on iPhone).
- Your new messages also remain available via 1933. For new messages, you will no longer be notified via SMS, but via your phone app.
Visual voicemail messages use data: Wi-Fi or mobile data. For a 30-second message, this would be 28.35 Kb, or (brace yourself) 0.02835 MB. Which is very little data. If you don't have Wi-Fi or your mobile data bundle has run out:
- for mobile subscriptions: this will incur a minimal out-of-bundle charge of € 0.10/MB on your next payment invitation/invoice, unless you have set the out-of-bundle cost limit to € 0 for that particular phone number. In the latter case, you can also deactivate your visual voicemail and use classic voicemail.
- for prepaid cards: this amount will be deducted from your calling credit
When will visual voicemail be available?
For all Android devices, except Samsung, visual voicemail is already available. In the coming months, it will also be available for Samsung. This autumn, it will also be available for iOS devices. If you prefer to use classic voicemail, you can of course switch visual voicemail off.
It's difficult to provide a concrete timing: we are following the pace set by Apple (for iOS) and Samsung. As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.
My Mobile Vikings password has been leaked. What now?
First of all, change your password in your account settings. Any questions? You will find the answer below.
How does Mobile Vikings find out that this password has been leaked?
Has my password been shared with other services?
What are the risks if I don't change my password?
How does Mobile Vikings find out that this password has been leaked?
Large-scale leaks of usernames and passwords from large or well-known websites are unfortunately a regular occurrence. Examples are the leaks from Dropbox in May 2012 or LinkedIn in May 2016. Each time the details of such a leak are made public, the people operating the ‘Have I Been Pwned’ service add this data to their database.
This enables the service to let you check whether your email address or password were ever part of such a leak. You can easily check this yourself for your email addresses and passwords. At Mobile Vikings, we like to be proactive, so we check the passwords and notify the concerned person whenever necessary.
Has my password been shared with other services?
To ensure that leaked passwords are not used on our site, we check your password against ‘Have I Been Pwned’ every time you log in to our site (or create an account or change your password). Don't worry, we never send your password itself. Instead, we will calculate a hash of your password. For example, the hash of the password "test123" is 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC. It is important to note that hashing is a one-way street. In other words, it is not possible to go back to "test123" from 7288EDD0FC3FFCBE93A0CF06E3568E28521687BC.
What we do is send the first 5 characters of that hash, 7288E in this case, to Have I Been Pwned. Have I Been Pwned will then search their database for all hashed passwords that start with 7288E. They send us the last 35 characters from the hashed passwords found. If the last 35 characters of your hashed password (DD0FC3FFCBE93A0CF06E3568E28521687BC from our example) are in that list, it means that your password has been leaked at some point. In short therefore, we hash your password, we send a very short piece of that hash, and we get back a list of end pieces of hashes. Neither we nor ‘Have I Been Pwned’ ever send a password itself or a full hash of a password to each other.
What are the risks if I don't change my password?
There are many people who reuse the same combination of email address and password on different websites. This is something that people with bad intentions also know. Thus if they manage to access the list of usernames and passwords that were leaked from Dropbox in 2012, they will try to use it to log in to a large number of other websites. They do this on an automatic basis using scripts or tools with which they can try thousands of combinations per second.
If you had an account with Dropbox in 2012, and you now use the same username and password with Mobile Vikings that you had with Dropbox back then, there is a chance that someone could use this list of leaked data to log into your Mobile Vikings account. Therefore, it is important that you use a unique password for each website or service. This ensures that people who get hold of your data from website A can only use it to log in to website A, and not to websites B, C or D.
I'm moving, how do I take my Mobile Vikings internet at home with me?
We're glad you're staying on board. 😉 You can easily move your Internet connection with you:
1. Inform us as soon as possible
You can do this through your My Viking account: open your internet subscription, go to the 'Product' tab, then click on 'Move subscription to a new address'. Notify us as soon as possible: we recommend that you do this at least 3 weeks in advance. This gives us enough time to prepare your move behind the scenes.
2. We check your address
Before you can move, we check the connection at the new address. If Fiber is available, you will soon enjoy super fast and super stable surfing. Is Fiber not available yet? No worries, we will give you a free Fiber upgrade once it's available. 😉
3. Decide when your internet moves
When you inform us of your move, you have two options to cancel your current subscription:
- We terminate your current subscription immediately when the internet connection is active at your new address. This way, you never pay twice for your internet subscription and you don't have to do anything else yourself.
- You cancel the subscription yourself whenever you want. In this case, you can create an overlap with both subscription: this allows you to have internet at both addresses for a period of time. You will receive a double bill during this overlapping period. For the last month of your current subscription, your invoice will be calculated on a pro rata basis.
You can always change this option through your My Viking account.
4. Your internet moves
To move your Internet subscription, you have several options:
- Self-installation is always free: we will send you a new modem via bpost. Use our configuration wizard to guide you step-by-step through the installation. Installing your modem was never so easy. 😉
-
Installation by an installer:
- Free when you aren’t eligible for self-installation.
- € 59 when you are eligible but you choose to have an installer come by. The initial value of an installation by a technician is €149.
You can easily book an appointment with an installer through your My Viking account. By informing us of your move as soon as possible, you can schedule an appointment with an installer well in advance (e.g. 2 months ahead).
Do you still have questions about the installation of your internet? Be sure to check our FAQ page.
5. Cancel your old subscription
When the subscription at your old address is terminated, we will send you a pro rata calculation for your last invoice.
Did you choose to cancel your internet subscription yourself? Don’t forget to terminate your subscription or you will continue to pay for both adresses. Otherwise, you will pay for both your old and new internet subscription. You can do this easily through your My Viking account: go to ‘Internet at home’, open the ‘Product’ tab and choose ‘Cancel internet at home’.
Did you choose to cancel your subscription immediately after the activation of your Internet connection at your new address?Then you don't have to do anything else, we'll take care of everything for you. 😉
6. Return your old hardware
When you move, you always get new equipment from us, so you enjoy the latest hardware and you can have an internet connection at both addresses for an overlapping period.during your move. 😉
Once your internet connection is active at the new address, all you have to do is return the hardware from your old address. Download the return label in your My Viking account and send the modem and Wi-Fi booster(s) (if applicable), free of charge with bpost. If you don’t return the old hardware, an additional cost will be charged.
I'm moving, how does the installation at my new address work?
When you move, you have two options:
- If possible, you install your modem yourself: we will send you a new modem (including installation instructions) via bpost. With our configuration wizard we guide you step-by-step through the installation. Installing your modem has never been easier. 😉
- An installer will come by to install your modem. Easily book an appointment through your My Viking account. By informing us of your move as soon as possible, you can schedule an appointment with an installer well in advance (e.g. 2 months ahead).
How do I make an appointment with an installer to install internet in my new home?
In order to finalize your move, book an appointment with an installer. The appointment will be confirmed by email, you can always manage it through your My Viking account. By informing us of your move as soon as possible, you can schedule an appointment with an installer well in advance (e.g. 2 months ahead).
Two working days prior to your installation, we will send a confirmation SMS to the number you have provided us: either to your number or that of the contact person who will be present during the installation.
On the day of installation, our installer will call the same number 30 minutes in advance to confirm. And don’t forget: the installer is from Proximus, so no need to panic. 😉
How can I use my Viking points?
You have a (mobile and/or internet at home) subscription
Then your Viking Points will automatically (partially or fully) be used as payment for your next invoice. Was your invoice partially paid with Viking Points? Then you can pay the remaining amount using a payment method of your choice.
If you have multiple subscriptions on 1 account, your Viking points will be used for the next invoice.
This is an automatic process, so you cannot choose for which payment your Viking points will be used.
You have a prepaid SIM card
Then you can choose when you use your Viking points. You can choose to set it up automatically when you top up, or you can choose with each top up whether you want to use your Viking points at that moment.
How do I use my router with router functionality (DHCP server)?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
-
Login to your modem (via 192.168.1.1). You will find the necessary information on the back of the modem. In My Modem, under the DHCP tab, set the DHCP server to enable OFF (disabled).
You now have one network in your home, where all your devices get their IP addresses from your private router. The private router is in turn connected to the modem to connect all your devices to the internet.
How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- BBox-3:
Do you have a Bbox-3? If so, then click on the ‘B-box3’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box:
Do you have an Internet Box? If so, click on the ‘Internet Box’ tab above for more info on wifi extenders or wifi boosters.
- Internet Box+:
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab above for more info on wifi extenders or wifi boosters.
Would you like to use your private router to manage your own network? Then follow these steps:
- Connect your private router via the LAN output of the modem to the WAN input of the private router.
- Switch the DHCP function on your private router ON.
- Change the IP settings of your private router to match those of the modem:
- Default Gateway: Change this to the IP address of the modem, e.g. 192.168.1.1.
- DHCP range: Change this to the same range as the modem, e.g. 192.168.1.2 - 192.168.1.254.
What happens after I place my order?
Once you've booked your appointment, you'll get a confirmation e-mail. You can at any time follow up your order and your appointment in your My Viking account.
Two working days prior to your installation, we will send a confirmation SMS to the number you have provided us with: either to your number or that of the contact person who will be present during the installation. On the day of installation, our installer will call the same number about 30 minutes in advance, to confirm. If your appointment needs to be cancelled, we'll let you know and you'll get an e-mail to set up a new appointment.
What can I stream? My Belgian channels too?
You can stream your favorite movies, series and programs à volonté. All you need is a comfy couch and a Smart TV or a casting device (e.g. Google Chromecast).
Nowadays, you can install your favorite streaming apps directly on your Smart TV or Chromecast. This allows you to watch your favorite programs with a ‘zapper’. The first time, you will need to log into those apps, but after that, you won't need any other device to stream your favorite shows to your TV. Easy peasy, right? 😉
Here are some options to stream your favorite programs:
1) Belgian channels
Create a free account with the channel and start streaming! For most channels, you can watch content both through the app and their website. Here's an overview:
- VRT MAX: Sporza, VRT 1, VRT Nieuws, Canvas, Ketnet and Ketnet Junior.
- VTM Go: VTM, VTM 2, VTM 3, VTM 4, Studio 100 and the free content of Streamz.
- Go Play: Play 4, Play 5, Play 6, Play 7 and Play Crime.
- Auvio: La Une, Tip!k, La Trois, Classic 21, La 1ère, VivaCité, Musiq3, Jam, Viva+, AB3, AB Explore, NRJ, ARTE, Bruzz and BRF.
- RTLPlay: RTL TVI, Plug RTL, RTL Club, Bel RTL and Radio Contact.
- AB3 and ABXplore
2) Customized subscriptions
For additional series and/or movies, you can subscribe to the services that suit you. This way, you only pay for what you really want to watch:
- Series and movies: Netflix, Disney+, Streamz, Prime Video, Apple TV, .. .
- Sport: DAZN (Eleven Sports), F1 TV, NBA League Pass, …
- Gaming: Twitch, Steam, YouTube, …
3) Foreign channels
Foreign channels often block their content in certain geographic regions. To bypass this, you can use a VPN (Virtual Private Network). This prevents the website/app from tracking your actual location, allowing you to view their content. Here's an overview:
- BBC: BBC1, BBC2, BBC3 and BBC4.
- NPO: NPO 1, NPO 2 and NPO 3.
- ZDF
- Discovery+ : TLC, Discovery+ Originals, Discovery Channel, Discovery Science, Animal Planet, Eurosport1, Eurosport 2, HGTV and Food Network.
- TF1
- France Télévisions: La 1ère, France2, France3, France4 and France5.
You can also stream some channels without using a VPN:
Tips & tricks to improve your Wi-Fi and internet at home
1. Place your modem centrally in your home
Where is the best place for your modem?
- Preferably, you place the modem in the centre of your home, in an open space (not in a cupboard) and more than a metre above the ground. This gives you better Wi-Fi coverage.
- Preferably, you keep the modem or Wi-Fi Booster more than a metre away from other electrical appliances to avoid interference.
- Is your modem in the basement? The Wi-Fi reception on the other floors will often be weak. It is preferable to install the modem on the ground floor.
How to place the modem?
Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.
2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:
- The internet is faster.
- There is no interference from other electrical devices.
- You have more bandwidth on your Wi-Fi channels for the devices that can only work with Wi-Fi.
- If you have built-in Ethernet cables and sockets in your home, you can use them to reach rooms that are too far away for Wi-Fi.
Ethernet cables are available in every electronics shop, or online from one of our Viking Deals partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.
3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.
4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.
5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.
6. Test your line
Is your connection very slow or is it constantly interrupted?
- Connect a laptop to your modem with a network cable (at least Cat 5e) (or a new ethernet cable).
- Measure your speed via the speed test in your My Viking account. Make a note of the download speed achieved.
- Disconnect the network or Ethernet cable, connect your computer to Wi-Fi and measure the speed again in the same manner.
If there is a major difference in speed, you need to restart your modem:
- Switch the modem off by pressing the on/off button on the back.
- Wait about ten seconds.
- Switch the modem on again.
7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.
How do I keep surfing without interruption during my move?
When moving, once the internet connection is active at your new address, you can have the connection automatically terminated at your old addresses. Your two subscriptions are perfectly connected, so you can continue to surf without interruption. To do so, choose the option to automatically terminate the subscription at your old address in your My Viking account.
As you will always receive new hardware when you move, you may choose to have an overlapping period during which you have an active internet connection at both addresses. To do so, indicate in your My Viking account that you prefer to terminate the subscription at your old address yourself. If you change your mind afterwards, you can always adjust this option through your account.
During this overlapping period, you will receive two invoices: one for your old address and one for your new address. As long as you don’t terminate your old subscription, you will continue to pay for it. For the last month of your old Internet subscription, you will receive a pro rata invoice from us. You only pay for what you use.
What is a Viking Clan?
Vikings with an active mobile subscription can form a Viking Clan. A Viking Clan consists of a minimum of 2 and a maximum of 4 Vikings with a mobile subscription. By forming a Viking Clan, all members receive monthly an extra bundle of free mobile data on top of their subscription. The extra bundles being:
- Viking Clan of 2: 2 GB extra mobile data
- Viking Clan of 3: 3 GB additional mobile data
- Viking Clan of 4: 4 GB additional mobile data
Existing active Vikings can form a Clan of up to 4 people. More details about the terms and conditions of a Viking Clan can be found here.
When I move, is there a transition period for my Internet subscription?
When informing us of your move through your My Viking account, you have two options to cancel the subscription at your current address. You can change the chosen option in your My Viking account at any time:
-
Terminate your current subscription automatically:
- This happens automatically from the moment the internet connection is active at your new address. You don't have to do anything yourself.
- Your two subscriptions are linked to each other, so you don't end up paying double for your internet.
- You will receive a pro rata invoice for your old subscription.
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Cancel your current subscription yourself:
- You terminate your subscription whenever you want. As long as you don’t cancel your subscription, you keep paying for it.
- You can let both subscriptions overlap, this allows you to have an active internet connection at both addresses.
- During the bridging period, you will receive a double invoice. For the last month of your current subscription, you will receive a pro rata invoice.
I’m moving into a new building/ construction, what do I have to do?
You're moving into a new building, how exciting! But what exactly should you think about when you move?
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Install a conduit: make sure it has a diameter of at least 50 mm, with a smooth inner wall and a traction wire in it. The conduit should run from outside to inside (all the way into the house). Place it strategically: preferably near the electricity meter, where the installation will take place. In this article, we tell you all about installing a conduit.
- Check if a distribution point is available: in fact, there will be a cable connected to the nearest distribution point in the wire protection tube. No distribution point in your street, means no available cable network, so no internet services. Check on our website if there is a cable network in your street.
- When the building is windproof (roof, windows and doors installed) and the above 2 points are in order, you can request an installation:
- Are you already Viking? You can do this through your My Viking account: open your internet subscription, go to the 'Product' tab, then click on 'Move subscription to a new address'. Then follow the steps to complete your move.
- Would you like to become a Viking? Easily order your internet here.
After you choose a day for installation, Mobile Vikings will get everything set up. You will surf at high speeds and worry-free in no time.
What do I do with the Mobile Vikings hardware when I move?
When you move, you always get new equipment from us, so you enjoy the latest hardware and won't be without internet during your move. 😉
Once your Internet is active at your new address, all you have to do is return the hardware from your old address. After canceling your internet at home subscription, you have two weeks to return your hardware. Download the return label in your My Viking account and send the modem and Wi-Fi booster(s) (if applicable), free of charge with bpost. Through their website, you can easily find out where to deliver your parcel.
I’m moving, how do I notify Mobile Vikings?
It’s easy: notify us of your move through your My Viking account: open your internet subscription, go to the 'Product' tab, then click on 'Move subscription to a new address'. Follow the steps to complete your move. And you’re done! 😉
Do you want more information about moving your internet? In this article, we tell you all about it.
How do I delete a message from my visual voicemail?
First, you open the message you want to delete. In the options of the message you want to delete, tap the trash can. Et voilà.
How can I save messages in my visual voicemail?
Each individual message can be shared or deleted. To save a message, use the "Share" option. This allows you to save the message to the cloud, e.g. to Google Drive. From the cloud, you can then save it locally to your device.
What can I do with messages in my visual voicemail?
In your visual voicemail, you can easily delete a message, save it directly to your phone or even forward it.
Can I switch from Unlimited Fast Internet to a faster internet subscription?
Do you already have Fiber?
You can change the rate plan of your Internet at Home subscription at any time through your My Viking account. You can find this option under "Product" > "Change Subscription".
Don't have Fiber yet?
Do you currently have a VDSL connection (Unlimited Fast internet) and would like to switch to Fiber? First of all, you have to check whether Fiber is already available at your address. You can easily check this in your My Viking account. Is Fiber available? Great, then all you have to do is book an appointment and a technician will come and install Fiber at your place for free.
When do I receive my invoice?
You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.
To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.
Example
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...
What does “premium usage” in my usage overview mean?
Premium usage is the usage of third-party services. A few examples: purchasing public transport tickets with SMS, SMS parking, ringtones, 0900 numbers, etc.
These rates are established by those third-party suppliers. Mobile Vikings only collects these amounts (including VAT) and transfers them to the supplier of such a specific service. Therefore, this usage will be mentioned separately on your invoice applying 0% VAT.