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To listen to your voicemail, call 1933 using your Mobile Vikings SIM card. Check our YouTube playlist for handy how-tos about your voicemail. 
 
I want to change my call duration
I want to change the language of my voicemail.
I want to deactivate my voicemail
I want to redirect calls to another number

• After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 20 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below: 

  Activate voicemail after...	Which code?
  30 seconds of ringing	**61*+32456191933**30# + call OR *61*+32456191933**30# + call
  25 seconds of ringing	**61*+32456191933**25# + call OR *61*+32456191933**25# + call
  20 seconds of ringing	**61*+32456191933**20# + call OR *61*+32456191933**20# + call
  Etcetera. Depending on your device the code should start with * or **.

• Change the language of your voicemail quickly and easily via My Viking.

• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.

• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.

• Want to call your voicemail from a different number, or while abroad? Call your own number and press asterisk once you've heard the voicemail message.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set your preferred language

• Set how long it takes for your voicemail to become active

• Set your welcome message

 

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

1. General

These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

2. What is a Clan

Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The additional data bundle linked to a Clan is only valid within Belgium. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

3. Time frame

Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.

4. Creation and composition of a Clan

You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

A Clan consists of a minimum of two and a maximum of four members, of which a maximum of two members are already customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. The other members of the Clan – who must become Mobile Vikings customers if they accept the invitation – join the Clan when they activate their Mobile Vikings SIM card. 

A Mobile Vikings phone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different phone number. 

5. Data benefit

The additional data bundle linked to a Clan is only valid within Belgium.

The more members in a Clan, the greater the data benefit:

• Two members: each member receives a free additional monthly data bundle of 1 GB
• Three members: each member receives a free additional monthly data bundle of 2 GB
• Four members: each member receives a free additional monthly data bundle of 3 GB

When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (3 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (3 GB instead of 2 GB). This change takes place on the expiry date of the additional 2 GB data bundle that is already running.

When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 1 GB. This change takes place on the expiry date of the current 2 GB data bundle.

Vikings with an Unlimited subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (1/2/3 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after a usage of 20 GB.

Example: an Unlimited customer is a member of a Viking Clan with 3 members. He/she receives the same benefit, in this case an additional 2 GB, and will therefore only continue surfing after a reduced speed usage of 22 GB until the renewal of his/her subscription month.

The data benefit of a Viking Clan cannot be combined with the 15 Viking Points benefit that the Viking receives when convincing a new Viking to become a Mobile Vikings customer. If you invite a new Viking to join your Clan, you will not receive 15 Viking Points when the new SIM card is activated by that Viking.

6. Conditions of entry

The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

• The Viking has a subscription with a monthly amount of €15 or higher. Vikings with a prepaid card, or Vikings with a subscription of €10 or €12 per month, cannot join a Clan.
• The Viking has an active SIM card. At the time of joining, this SIM card must not be subject to any of the following processes: 
  • Termination of the number or a (request for) number transfer to another operator
  • Planned switch to a prepaid card
  • Planned switch to a €10 or €12 subscription
• The Viking is not yet part of any other Clan using this specific phone number.
• The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings in Article 7.

Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

• Failure to meet the entry conditions of this Article 6;
• When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
• In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

7. Exit or removal from the Clan

7.1 A Viking will no longer be part of a Clan if any of the following occurs:

• The Viking leaves the Clan via the settings of his or her SIM card;
• The Viking switches the number in question to a prepaid card or to a subscription of €10 or €12;
• The Viking permanently disconnects his or her number or transfers it to another operator.

In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

• When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
• In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
• When the Viking no longer meets the entry conditions described in Article 6.

If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

8. Miscellaneous provisions

Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

 

Version 27/10/2020

• Your usage history is available in My Viking. You will find an overview of all data sessions, incoming/outgoing calls and incoming/outgoing texts.
• In the My Viking app, you will find the usage history under the tab (cue the drum rolls)… ‘Usage’. 

Keep in mind that a data session can remain active for several days. This depends on the type of device you are using. A data session can be force stopped if you set your device to airplane mode or if you restart it all together.

You can identify yourself by doing your next payment with Bancontact, MasterCard, VISA, or PayPal. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. 

What do you need to transfer your current number?

• The number of your current SIM card,
• If you are under an existing contract, best to keep your customer number at hand too.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191996**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191996**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.
• Is this not clear enough? Check out our video!

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set your preferred language

• Set how long it takes for your voicemail to become active

• Set your welcome message

 

Premium numbers or special numbers are numbers you call or text for specific services; tickets for public transport like De Lijn, a helpdesk, sms-parking, ... They normally mention the rates that apply next to the number itself. Below, you'll find a general overview:

for calls:

number	type of service	maximum rate
070 xxx xxx	General services	€ 0.30 per minute
0900 xx xxx	General services	€ 0.50 per minute
0901 xx xxx	General services	€ 0.30 per minute or call
0902 xx xxx	General services	€ 1 per minute
0903 xx xxx	General services	€ 1.50 per minute
0904 xx xxx	General services	€ 2 per minute
0905 xx xxx	Games, ringtones, ...	€ 2 per minute
0906 xx xxx	Erotic services (18+)	€ 1 per minute
0907 xx xxx	Erotic services (18+)	€ 2 per minute
0909 xx xxx	Blocked - does not work	€ 31 per minute

for sms:

 

number	type of service	maximum rate
2xxx	General services	€ 1 per sms
3xxx	General services	€ 4 per sms
4xxx	Pay-for services	€ 31 per sms
5xxx	Games, ringtones, ...	€ 0.50 per sms
6xxx	Games, ringtones, ...	€ 2 per sms
7xxx	Erotic services (18+)	€ 4 per sms
8xxx	Free services	gratuit
9xxx	Subscription services for games, ringtones, ...	€ 2 per sms

1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am.

Context
We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.

And my remaining calling credit?
If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.

What happens after a month?
If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply. 

Has your phone been lost or stolen? You can request a new SIM card and block the old one via My Viking. You can also block your device. To do so, you need its IMEI-number which you can find on your invoice or its packaging. 

The general terms and conditions, including the special conditions as described below, apply to the Unlimited subscription.

Special conditions

The Unlimited subscription is a € 29 (VAT included) monthly subscription, including the following:

• Unlimited calls in Belgium to all Belgian networks. Unlimited calls from all European Union member states (except from Belgium) to another member state (including calls to Belgium, Norway, Iceland and Liechtenstein), with the exception of special numbers (e.g. 070 or 0900 numbers).
• Unlimited SMS in Belgium to all Belgian networks and unlimited SMS from all European Union member states (except from Belgium) to another member state, including Belgium, with the exception of special numbers (e.g. 070 or 0900 numbers).
• Unlimited mobile surfing in Belgium, 20 GB of which at maximum speed. After 20 GB of usage, you’ll continue to surf unlimited at lowered download speed (512 kbps).
• Free mobile data usage up to 16 GB in the EU, after which you continue surfing at maximum speed at € 0,003/MB.
  
  

Mobile subscriptions have no fixed term. A contract can be cancelled free of charge at any given moment.

The special conditions of the Unlimited subscription can be downloaded here.

Since the most recent iOS update, the voicemail button is no longer compatible with our voicemail. We are working on a solution!

You can do this manually via My Viking, or using an automatic payment method. 

It's not possible to receive a paper credit transfer with your paper invoice. To configure your direct debit, choose your automatic payment when selecting your subscription. If you prefer paying by bank transfer, keep in mind that it can take a few working days for your payment to be processed in our systems. In case you want to dispute your invoice/payment invitation, please mail the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.

With an Only Data rate plan your voicemail is active: messages can be recorded, and you can listen to those. If you switch from another prepaid card or a subscription to the Only Data rate plan, your existing voicemail messages will be saved.    

Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

• Do you have an active bundle?

• Have your internet settings been configured correctly?

• Are you abroad?

• Wanna check whether your SIM card is broken?

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device.

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

• Name = Mobile Vikings
• APN = web.be
• Username = web
• Password = web
• Proxy = [leave blank]
• Port = [leave blank]
• APN-type = default,supl
• Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick. 

If you have an iPhone, please make sure VoLTE is disabled by going to settings -> Mobile network -> Mobile data options -> Calls and data -> 4G, VoLTE off

Abroad / Roaming

• Check whether you have roaming enabled
• Check your internet settings:
  - APN: internet.proximus.be
  - MNC: 01
  Leave the rest blank.
• Choose another available operator and reboot your device
• Switch between 3G/4G/LTE

Try this out in your device’s settings:

• Apple: Settings > Mobile data > select "Enable 4G".
• Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
• Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

More info about roaming

Wanna know whether your SIM card is broken?

• Try out your SIM card in another device? If it doesn't work there either, your SIM itself probably is the culprit. Our helpdesk can help you out to fix the problem or replace your SIM card. 

It is not possible to send or receive MMS messages with a Mobile Vikings SIM card. Of course, you can still send pictures and images through e-mail, Messenger, WhatsApp, ...

If someone tries to send an MMS to your number, you'll receive a text message including a link to view the MMS online. You’ll have to log in on this website by using your phone number as username. Enter 324… instead of +324, 00324, etc. The password can be found in the text message you’ve received.

If it’s not possible to check this website via your smartphone, it should be a better option to go do this on a PC instead. An MMS will be valid on this website for one month. Afterward, it isn’t possible anymore to log in to watch the message.

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

 LTE and 4G are usually used interchangeably, so if you see LTE on your mobile, you can assume that you are surfing via 4G. And vice-versa.

More details? In short: 4G is a network standard that enables a very fast mobile data connection. When 4G was launched, the speed needed to reach that standard was often too high. LTE, which stands for 'Long Term Evolution', is the technology developed to enable those 4G speeds. As that technology got closer to those speeds, the terms became increasingly interchangeable.

If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.

1. For a Viking Deal

After activating a Viking Deal you will receive a confirmation email within 24 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay

Have you been waiting for a long time?
In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form.

2. When you brought in a new Viking

So you've brought in a new Viking. Wonderful! There are now two ways to get your well-deserved 15 Viking Points. Namely:

• That new Viking has a prepaid card. In that case you will get your 15 Viking points after his/her second top-up for which no Viking Points are used.
• The new Viking has a subscription. Simple: after his/her second paid invoice, your 15 Viking Points will be avaiable in your My Viking account. These invoices have to be paid without Viking Points.

In both cases, we will of course send you an email to let you know that your Viking Points have arrived.

 

 

No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or chat with one of our colleagues on this page. Or e-mail us, and we'll sort it out together. 

Would you rather terminate your subscription or prepaid SIM card? 
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.

You can activate a second incoming call by calling *43#. Deactivate it by calling #43#. Do the codes not work? Try adding an additional * or # to the start of the code.

Monday, 14/12/2020 - As you probably know by now, DPG Media and Proximus have reached an agreement on the acquisition of Mobile Vikings by Proximus. It is important to know that this transaction can only be completed after approval by the competent competition authority. The agreement will be submitted by Proximus to that authority in the coming period. 

This agreement is good news for Mobile Vikings, but it undoubtedly raises a lot of questions. You'll find the answers to a number of questions below!

Will prices increase?

No. Mobile Vikings will not increase prices after this acquisition agreement, not for prepaid cards, not for subscriptions. After all, there will be no change to our goal: to always offer our Vikings the best price and the best service.

What will happen to the Mobile Vikings helpdesk?

It will remain alive & kicking, nothing will change. Let's be clear: good service for our Vikings will always be one of our main goals.

What will happen to my Viking Points?

Nothing will happen to your Viking Points. You simply keep the Viking Points you have today in your account. The ways to earn Viking Points will also remain unchanged (Viking Deals and referring a new Viking).

What will happen to the Viking Deals?

The Viking Deals are 100% part of your life as a Mobile Viking today and will not change. The current way of working and the current partners will not change as a result of the acquisition agreement.

What will happen to the Viking Clans?

The Viking Clans are 100% part of your life as a Mobile Viking today and will not change. The current way of working and your monthly amount of free extra data will not change as a result of the acquisition agreement.

What will happen to the DNA, the identity of Mobile Vikings?

If the acquisition eventually goes ahead, Proximus has already indicated that it will safeguard the essential brand identity of Mobile Vikings. The brand will continue to offer its products and services under the same conditions and under the same name. Mobile Vikings will retain its current services and advantages and will be able to use the best mobile network in Belgium in the future and benefit from future Proximus innovations.

Will I get another SIM card?

Nothing will change for your SIM card. Even if the competition authority approves the agreement, there will be no need for a new SIM card.

Can I keep my current number?

You will be able to keep your current phone number(s) without any problem.

Do I have to change network again?

Nothing will change for the time being. If the competition authority approves the agreement, we will switch to the Proximus network in the future. It is important to know that you will not need a new SIM card for this. This transition to the Proximus network will be transparent for Vikings. As soon as we have more insights into how this will work, we will inform you in detail.

Do you guarantee that I will continue to have good coverage?

If this acquisition agreement is approved, Mobile Vikings will be able to use the best mobile network in Belgium in the future, as well as benefit from future Proximus innovations. There will be even better coverage for 3G and 4G(LTE), and the download speed will also increase. Do note that these data are based on the mid-2020 driving tests and are therefore subject to network changes by Orange or Proximus. As soon as we have more insight into how this will work, we will inform you in detail, although not for the time being.

What will happen to the My Viking app?

The My Viking app is 100% part of your Mobile Viking life. So it will continue to work as before.

From when will Mobile Vikings be acquired?

There is no specific date yet. The transaction must first be approved by the competition authority.

Will Mobile Vikings also offer broadband?

If the acquisition goes ahead, the road to a Mobile Vikings broadband offer will logically lie open. However, as far as the concrete plans in this area are concerned, the future is unknown. We will, of course, communicate about this as soon as things have become clear.

Will Mobile Vikings also offer smartphone deals?

If the acquisition goes ahead, the road to a Mobile Vikings smartphone deals offer will logically lie open. However, as far as the concrete plans in this area are concerned, the future is unknown. We will, of course, communicate about this as soon as things have become clear.

What will happen to JIM Mobile?

Both JIM Mobile and Mobile Vikings will remain as they are today.

To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management rights over the SIM card in question. We explain how to do this below:

• Log in to the account without a payment method and go to your SIM card settings in My Viking.
• Choose Authorizations and then 'give someone authorization'.
• Enter the email address of the account with the payment method. Confirm with your password.
• Log in to the account with the payment method and accept the management rights for the SIM card.
• Go to your payment methods to link the new SIM card to your payment method.
• That's it! 🙂

It's quite simple! Go to the HelloFresh website via the Viking Deals and order your first or next HelloFresh box. From then on your HelloFresh account is linked to your Mobile Vikings account and you earn Viking points.

Details: 

• Create your account by ordering your first box through the Viking Deal
• You'll receive no less than 3 Viking Points per box, and that without limitation or expiry date. You get those points every month between the first and the tenth of the month.
• Moreover, with the discount code VIKINGS40 you will receive an extra discount of € 40, spread over your first three boxes.

Easy peasy! Enjoy all those extra Viking Points - and the great food. 🙂

No, that's not possible.

If you need an additional SIM card for your car or your tablet, for example, you'll have to order with a new number. First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. 

Your Mobile Vikings invoice can be entered using the following:

• 61xxx Telephony (total amount excl. VAT)
• 411xx VAT to recover (VAT amount of your invoice)
                To 44xxx Supplier Mobile Vikings (total amount incl. VAT)

Your payment to Mobile Vikings will be entered as follows:

• 44xxx Supplier Mobile Vikings (total amount of top-ups
                To 55xxx financial institution (total amount of top-ups)

You can. Up to 16 GB there are no additional costs for the EU.

Your usage within Belgium isn't included in this 16 GB: only what you use outside of Belgium is. If you use more, every MB used in the EU will be charged at € 0,003/MB. If you use over 20 GB during your bundle period, both within Belgium and abroad, you'll be able to continue surfing at a reduced speed of 512 kbps.

Outside the EU, the normal roaming rates apply, and you can’t use your Unlimited data bundle.

Note: until 24/12/2020 you can use up to 14 GB at no extra cost. Between 24/11/2020 and 24/12/2020 we will adjust this for all subscriptions when your bundle is renewed.

Can you switch from a subscription to a prepaid SIM card? Yes. You can do this via the website, or in the My Viking app.

Will you switch immediately? In that case, your subscription bundles will remain valid until their expiry date. You'll use those first, and only when they're used up or expired you'll start using the bundles of your top-up. You can also choose to switch as soon as your current subscription bundles expire. 

Please note:
You cannot switch if you still have unpaid invoices/payment invitations. Consult your balance via My Viking. Due to the obligatory registration of prepaid cards, we ask you to immediately top up via bancontact.