Surf tot 25% goedkoper thuis en onderweg

Using this link you can check whether you can have Fiber installed at your address and book an appointment for the installation. See you soon? 😉

1. First of all, restart your device.
2. Check via your My Viking account if you still have enough calling credit/ bundles. Do you have an unpaid invoice? Then this could be the cause of the problem.
3. If you have no network connection, try to connect manually through the settings of your device. Here you can read how to do this.
4. Are you abroad? Then try another provider. In this case, you should restart your device too. Don’t forget to use the correct number format, for example +32 when calling a Belgian number or +33 when calling a French number.
5. Can you make calls, but can't get calls? Find out what you can do when you are unreachable.

Went through all the steps above and still can't call? Contact the helpdesk at 0456 19 19 76 or via the web form.

You can find your SIM card number on your SIM card itself, in the customer zone of your current provider or via your device.

Shop online with our Viking Deals partners and earn a percentage of your purchase in Viking Points. 1 Viking Point = € 1. Use your Viking Points to pay (partially) your next invoice/payment invitation.

How does it work?
 

1. For every new purchase, go to the Viking Deals page on our website or through the app.
2. Choose your partner, a pop-up will appear with more information about the deal.
3. Click the red "Shop Now" button to activate the Viking Deal and you will be redirected to the partner's webshop.
4. Make your purchase in this window and you will automatically receive your Viking points.

Don’t miss any Viking Deals

Our plug-in notifies you when you’re browsing one of our partners’ webshops. Click on the notification to activate the Viking Deal and earn Viking Points on your purchase. 

The plug-in is an extension of your browser, the program you use to surf the internet. You can download it for free for Chrome, Firefox, Edge and Safari. Please keep in mind that the plug-in doesn't work for bol.com, Aliexpress or Coolblue.

Well, the Mobile Vikings subscriptions for internet at home have an unlimited usage (download and upload), so use it to the maximum. 😉 All kidding aside, you can check your monthly usage for your internet at home subscription on your invoice. This one includes the download & upload usage.

You return your modem and/or booster via bpost using the shipping label you'll find in your My Viking account. Using bpost's website or app, you can easily find out where to deliver your parcel. After cancelling your internet at home subscription, you have 2 weeks to do so. After registering your return with bpost, all communication will go through bpost, as you're probably familiar with. As soon as we've received everything, we will let you know via e-mail.

If you want to return your booster(s) separately, it's easy too! Log in to your My Viking account. Once logged in, go to your Internet at home subscription > Network management and click on ‘ Boosters ’. Follow the instructions to complete your return.

Even if your current modem is replaced by a new modem, you must return your modem and WiFi boosters (if applicable) via bpost. We will send you an e-mail with a shipping label for this purpose. In this case, you can only download the shipping label via this e-mail, not from your My Viking account.

On some devices, you can simply adjust this in the settings.

Is this not the case for you? Then use the call button to enter and dial the following code: (*)*04*[old PIN]*[new PIN]*[new PIN]# (*) 

A small tip: on some devices, you only need to use a single asterisk (*) at the beginning.

For example, it might look like this:  (*)*04*1111*1934*1934#(*)

Important! Don’t forget this code, as it won’t be updated in your My Viking account. Lost your PIN? Click here to reset it.  

With the € 10 subscription, you can call 150 minutes and text without limits for an entire bundle period. The calling minutes are valid to all fixed and mobile Belgian numbers and to other Vikings you can call unlimited for free. If you exceed your 150 calling minutes, you’ll call at € 0.20/min. Calculated per second, with a minimum of 60 seconds. In Belgium, to a Belgian number.

When you have used 8 GB of data, you will continue to surf at maximum speed at € 0,10/MB. You can renew your subscription earlier through your My Viking account on our website. This will appear on your next invoice/payment invitation.

What about abroad?

Within the EU, there are no extra costs for usage until 8 GB. If you use more, each used MB within the EU will be charged at € 0,10/MB. You will make outgoing calls within the EU just as you do in Belgium.

Examples:

• You use 2 GB in Belgium, you can still use 6 GB outside of Belgium (within the EU) without extra costs.
• You use 8 GB in Belgium, you won’t be able to use any more data outside of Belgium (within the EU) without incurring extra costs. Each MB used will be charged at € 0,10/MB. You can also choose to renew your subscription earlier, allowing you to continue surfing with your new bundles.

Outside of the EU, the normal roaming rates apply, and you can’t use your data, SMS or calling bundle.

You can easily check this on our website! Note: fiber is being rolled out in various phases. It is therefore possible that your address is not (yet) in a zone where fiber is currently available. It is also possible that your home is located in a neighbourhood with fiber but that we cannot roll it out in your home for technical or administrative reasons (e.g. no permission from the syndic of your homeowner’s association, permits, etc.). Tip: at www.proximus.be/fibercities you can consult a specific town/municipality. There are also contact details available there that you or your syndic can use to request more information. We also work with Fiberklaar in Flanders, Unifiber in Wallonia and Gofiber in the east.

Check our fiber offer.

Internet speed depends on the specific address. The minimum and maximum expected speed at a specific address can be consulted on our website.

The expected and guaranteed speeds are the speeds from the cable network up to your modem. The speeds you reach in your home depend on: the quality of your Wi-Fi, whether you use an Ethernet cable, interference in your home, etc.

More detailed information about the actual speeds at a specific address will be available after activation of the connection via the personal My Viking account.

For internet at home we offer 3 options: 

• Unlimited fast internet: available via VDSL and Fiber. The speed at which you surf depends on the available technology:
  • VDSL: up to 100 Mbps download and 40 Mbps upload. Your usage is unlimited.
  • Fiber: up to 150 Mbps download and 50 Mbps upload. Your usage is unlimited.
• Unlimited superfast internet: only available via fiber. The maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
• Unlimited hyperfast internet: only available via fiber. The maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited.

The listed speeds are expected maximum speeds:

• Unlimited fast internet: available via VDSL and Fiber. The speed at which you surf depends on the available technology:
  • VDSL: up to 100 Mbps download and 40 Mbps upload.
  • Fiber: up to 150 Mbps download and 50 Mbps upload.

• Unlimited Superfast Internet via Fiber, up to 1 Gbps download and 500 Mbps upload.
• Unlimited Hyperfast Internet via Fiber, up to 5 Gbps download and 1 Gbps upload.

You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water. 

 

Several factors affect the actual internet speed:

• At home: wiring in your home, location of the modem, power of the processor on your PC, number of devices using bandwidth, etc.
• The network: the distance between your home and the street cabinet, how many installations are connected to the same line, ...
  
   

Here are some tips to maximize your speed: 

• Use at least Cat5 cabling. 
• Provide quality connections to your connectors.
• The cable between the wall and your device must be able to handle the speeds.
• Make sure your devices can also handle the speed. (e.g. Strong processor).

With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.

Mobile Vikings uses the Proximus network. You can check the coverage via our coverage map. 

Yes, you can! You can do this through your account settings. The process goes like this:

1. Choose the SIM card you want to transfer.
2. Enter the details of the person to whom you are transferring the SIM card.
3. They will receive an email that has a button to accept the transfer.
4. They then need to fill in the necessary information to start the transfer.
5. Once the transfer has been completed, the recipient will receive a confirmation email. Done!

Yes! You can do this via product settings through your My Viking account on the website, or in the app.

Will you switch immediately? In that case, your subscription bundles will remain valid until their expiry date. You'll use those first, and only when they're used up or expired you'll start using the bundles of your top-up. You can also choose to switch as soon as your current subscription bundles expire. 

1. General

These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

2. What is a Clan

Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

3. Time frame

Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.

4. Creation and composition of a Clan

You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

A Clan consists of a minimum of two and a maximum of four members, of which all members can already be customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. New customers can join a Clan once their Mobile Vikings telephone number is active.

A Mobile Vikings telephone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different telephone number. 

5. Data benefit

The more members in a Clan, the greater the data benefit:

• 2 members: each member receives a free additional monthly data bundle of 2 GB
• 3 members: each member receives a free additional monthly data bundle of 3 GB
• 4 members: each member receives a free additional monthly data bundle of 4 GB

When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

Example: In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (4 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (4 GB instead of 3 GB). This change takes place on the expiry date of the additional 3 GB data bundle that is already running.

When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

Example: In a Clan of three, each member receives an additional 3 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 2 GB. This change takes place on the expiry date of the current 3 GB data bundle.

Vikings with an € 29 subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (2/3/4 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after usage of 170 GB.

Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. Receiving such a free 1 GB bundle does not entitle the Viking to free data in the future. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period.

6. Conditions of entry

The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

• The Viking has a subscription with a monthly amount of €10 or higher. Vikings with a prepaid card cannot join a Clan.
• The Viking has an active telephone number. At the time of joining, this phone number must not be subject to any of the following processes: 
  • Termination of the number or a (request for) number transfer to another operator
  • Planned switch to a prepaid card
• The Viking is not yet part of any other Clan using this specific telephone number.
• The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings as defined in Article 7.

Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

• Failure to meet the entry conditions of this Article 6;
• When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
• In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

7. Exit or removal from the Clan

7.1 A Viking will no longer be part of a Clan if any of the following occurs:

• The Viking leaves the Clan through the settings of his or her telephone number;
• The Viking switches the number in question to a prepaid card;
• The Viking permanently disconnects his or her number or transfers it to another operator.

In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

• When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
• In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
• When the Viking no longer meets the entry conditions described in Article 6.

If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

8. One month of free data via a Viking Clan with Mobile Vikings

Under certain circumstances, Mobile Vikings may decide to give a Viking a free trial period of one month. During this trial period, the Viking will receive an extra data bundle. In this case, the eligible Viking will receive a notification via email. They have up to a month to activate their additional data bundle following this notification. The bundle itself is valid for one month. If the Viking wishes to continue to enjoy the benefits of a Clan, he/she can form a Clan of his/her own with another Viking during or after the trial period. 

9. Miscellaneous provisions

Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

If a Viking joins a Clan, the Viking implicitly agrees that this will be visible in the Mobile Vikings app of contacts who have saved his/her number as a contact.

Version 03/09/2024

To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
 
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
 

After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below: 

   

  30 seconds of ringing: **61*+32456191933**30# call OR *61*+32456191933**30# call
  25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
  20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
  
  Etcetera. Depending on your device the code should start with * or **.  

• You can change the language of your voicemail by calling 1933.
• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
• Want to call your voicemail from a different number, or while abroad? Call 0456191933.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.

1. General

These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.

Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.

1. What is a Global Data Pass?

The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.

The Global Data Pass is available both for mobile subscriptions and prepaid cards.

The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.

The Global Data Pass is available among the services as listed on the website.

The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.

Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.

The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.

You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.

1. Activation of the Global Data Pass

There are 2 ways to activate a Global Data Pass:

• Purchase via your My Viking account on the website or app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
• Purchase via SMS by following the guidelines sent to you upon arrival in the destination country. This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.

4. Payment of the Global Data Pass

For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.

When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.

If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.

5. The Global Data Pass and travelling in the EU

The Global Data Pass can only be used for mobile data usage in the countries listed above.

If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.

Download these special conditions of the Global Data Pass.

Easy. With each top-up, you have the option to purchase an extra data bundle. You can get as many bundles as you like with each top-up. The extra data bundle you purchase with a top-up via the app is valid for 1 month after purchase. In other words, the same as your top-up bundles.

Your SIM card can be topped up via your account by clicking on the red button 'Top up SIM card' (displayed at the top of each page) or via 'Top-up' in the app. Use one of the following methods to top-up:

• Bancontact
• Payconic by Bancontact
• Mastercard or Visa
• Text: send a text with the message "SIM TOPUP" to 1984. Before you can do so, you must set up a payment method.
• Automatic top-up: top-up your SIM card automatically when the calling credit drops below a certain amount. Before you can do so, you must set up a payment method.
• Viking Points: top up your SIM card with Viking Points. 1 Viking Point equals € 1.

Using these payment methods the calling credit will be on your SIM card almost instantly.

Combining payment methods: Your Viking Points can be combined with another payment method to top up your SIM card. 

Check our other useful articles about topping up your SIM card.

In the app or through your My Viking account, your usage history is under the "Consumption" tab. Here you will find an overview of all data sessions, incoming/outgoing calls and incoming/outgoing text messages.

We cannot verify what your data has been used for. Most devices register your data usage so that you can check this.

• Android: Go to Settings > Connections > Data Usage > Mobile Data Usage.
• iOS: Settings> Mobile network > Mobile Data.

The definition of a ‘data session’ isn't as clear-cut as you might think. Your device does not start a new data session each time you open a new app or visit a website. Instead, it opens an active data session. Keep in mind that a data session can remain active for several days. This depends on the type of device you are using. A data session can be force stopped if you set your device to airplane mode or if you restart it all together.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191933**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191933**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.

You can also fully manage your voicemail from the app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

You can change the price plan of your mobile subscription at any time via the website or the app. You will find this option under “product settings”.

TIP: 

Your current subscription bundles (i.e. data, sms and call) will expire at their foreseen expiration date. But when changing the price plan, you have the option to change it immediately or at the end of the current bundle period. 

If you still have plenty of data and/or calling minutes left, it is best to select the option “at the end of the current bundle period”. If you need more data and/or calling minutes, you can start the new subscription immediately. 

Only the bundles with the latest start date will be renewed. For example: 

My current bundles start on the 8th of the month. I renew or change my subscription on the 28th. The old bundles will remain active until the 8th of the next month, but will not be renewed. The subscription will continue from the 28th forward, with the 28th being the new renewal date. 

Usually you will see your usage in real time. The usage visible on your My Viking account or in the app directly reflects what has been registered on the network. You will see a text when it arrives, a call after you hang up, and a data session after it is closed. It takes up to a few minutes to process recent calls, text messages, and data sessions in your usage. At that time, we also send out our notifications.

How does the Only Data rate plan work? The Only Data rate plan works exactly in the same way a different prepaid card does: you top up via the website or the app. The data bundle in your Only Data rate plan is valid for 1 calendar month.

Since calling minutes and texts are not included in this top-up, you can't start calls or send text messages with this rate plan. You can call free numbers or emergency numbers, or receive calls and text messages.  Other Vikings are alsostill able to call and text you free of charge with their Viking advantage.

FYI: if you want to switch to the Only Data rate plan, you don’t need a new SIM card if you have a regular one already. 

Check our Only Data offer

We do not offer a package to add additional mobile data to your subscription. That doesn't mean you have to go through the month without data because you can for example renew your bundles earlier or change your tariff plan via the website, or in the app.

You will then immediately receive your new bundles, so you basically just start a new month at that point. You will also see these bundles on your next invoice.

If you do this, your bundles will then be renewed monthly on the day you requested the new bundles. For example, if you change on February 26, you will from now on receive your new bundle on March 26, April 26, and so on.

Your bundles are renewed the same day each month. If you started your subscription February 6th, your bundle is renewed March 6th, April 6th, etcetera. 

Used up your bundle, and don't want to wait for your bundle renewal? Renew your bundle sooner yourself on the website, or in the app. Your new bundles are immediately added to your SIM card. They'll also be visible on your next invoice or payment invitation, as well as your previous bundles.

If you change your price plan, the day your bundle is renewed also changes. If you change your price plan February 26th, for example, your bundle is renewed March 26th, April 26th, etcetera. 

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.

For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.

Have you been waiting for a long time?

In your confirmation email and in the app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.