Al 98 575 gratis
gsm-facturen weggegeven
Reisje boeken via Booking.com, pizza bestellen op takeaway.com, … wie doet het niet? Maar bij Mobile Vikings verlagen deze aankopen je gsm-factuur naar 0 EUR.
Zo krijg je een
gratis gsm-factuur
Bereken hoeveel maanden
je niks hoeft te betalen
samengevat
How do I know whether there is a Proximus line at my address?
You can easily test this on our website. If there is no Proximus line, you can also leave your e-mail address there. We will then keep you informed.
What are the conditions to get the combo advantage?
The combo advantage gives you a monthly € 3* reduction on the price of your internet at home subscription. To get your monthly combo advantage, the following conditions apply:
- in addition to your internet at home subscription, you have at least 1 active mobile subscription and no outstanding invoice/payment invitation. Stop worrying about your invoices and activate direct debit payments.
or
- apart from your internet at home subscription, you have at least 1 active prepaid card that is topped up at least once during the subscription month of your internet at home (for any rate plan)
or
- in addition to your internet at home subscription, you have at least one mobile subscription that you have requested less than 30 days before the combo advantage is granted.
* If you have multiple subscriptions and/or prepaid cards, you will always receive a monthly discount of €3. Multiple subscriptions/prepaid cards does not mean that you can receive multiple discounts.
What is a Global Data Pass?
As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.
A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:
Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.
You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.
You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:
- For 250 MB, you pay 10 euros.
- For 1 GB, you pay 15 euros.
- For 3 GB, you pay 25 euros.
The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.
Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.
Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.
All terms and conditions of the Global Data Pass can be found on our website.
How do I install my Wi-Fi booster?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above for more information about how to install your Wi-Fi booster.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above for more information about how to install your Wi-Fi booster.
- Make sure your Wi-Fi connection is activated.
- Check the button on the back of the Wi-Fi Booster. The button should be set to AUTO.
- Turn on the Wi-Fi Booster. Plug the power cord of the Wi-Fi booster into an electrical outlet in the same room as the B-box.
- Press the POWER button. The light will illuminate green. Wait for 1 minute until the WPS light turns off.
- Synchronize the Wi-Fi of the B-box with the Wi-Fi booster. Press on the WPS button of your B-box for 2 seconds. The sync light (WPS) flashes.
- Then, within 2 minutes, briefly press the WPS button on the Wi-Fi booster.
The lights of the 2 devices will blink and go out after a while.
- When synchronization is complete, the light will remain on.
- You can now pull out the Wi-Fi booster and place it in a central spot between the B-box3 and the device that needs to receive the Wi-Fi signal.
- Turn the Wi-Fi booster back on and plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- Turn on the Wi-Fi booster.
- Plug the Wi-Fi booster's power cable into a wall outlet in the same room where the internet box is located. Press the power button. The light will illuminate orange or white.
- Synchronize the Wi-Fi of the Internet Box with the wifi booster. You do this by briefly pressing the WPS button of your Internet Box. The wifi light now lights up white.
- Press the WPS button until the positioning light starts blinking white. This can take up to 10 seconds. When synchronization is complete, the positioning light will light green. The Wi-Fi button and power button are now blue.
- You can now pull out the Wi-Fi booster and place it in a central location between the Internet Box and the device that needs to receive the Wi-Fi signal. Turn the Wi-Fi booster back on and plug the power cable into a wall outlet. Be sure to check that the power button is properly pressed.
- Does the positioning light not light up green? Then move the Wi-Fi booster closer to the Internet Box for better reception.
How does the free Viking advantage to other Mobile Vikings work?
Does Mobile Vikings offer an alternative to TV?
No. Mobile Vikings only sees the unnecessary monthly costs of TV subscription and TV decoders. Users should regain their freedom by watching TV via free apps like VRT MAX, VTM GO and GoPlay, possibly in combination with paid streaming services. Mobile Vikings therefore only offers unlimited internet at home at a competitive price to stream, game and surf without limits.
How long will my calling credit and bundle including the free advantages be valid?
1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am. What's included in your bundle? With a top-up you will receive a SMS bundle, data bundle and a Viking advantage bundle (free calls to other Vikings). In addition, you will receive call credit for the value that you have recharded your prepaid. You can use the call credit to make calls and it remains valid for 6 months.
Context
We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.
And my remaining calling credit?
If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.
What happens after a month?
If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply.
They are performing Fiber works in my street. Will Fiber be immediately available to me then?
The rollout of Fiber near or at your home does not mean that it will be available right away. In some cases, the work is carried out in zones: Fiber is fully rolled out per planned zone before it is made available. You may therefore have to wait a while before you are able to use Fiber.
Do I really have unlimited text messages with a subscription?
Yes, you can text as much as you want. But if we notice you sending an unusual amount of text messages, or if we suspect you might use your SIM card for automatic text messages, we'll get in touch with you.
If I use mobile data besides my normal bundle (out of bundle) in the EU (outside Belgium), how can I know how much extra costs I have already incurred?
Very easily: with the number for which you want the info, you text the word BALROAM to 1984, free of charge. You will then receive a text message with the amount of mobile data you have used out of bundle within the EU at that time. Even if you have not yet incurred any such out-of-bundle costs, we will of course let you know.
For prepaid cards: those extra costs will be deducted from the calling credit you have at that moment. After all, you use this mobile data while roaming within the EU besides the bundle you get with each top-up. If you don't have enough calling credit to cover those extra out-of-bundle costs, you can't use any more mobile data, in other words. Doing a top-up can solve this, because then you will of course get a new bundle of mobile data to use.
For subscriptions: the extra mobile data you use out of bundle while roaming within the EU will be included as an extra cost on your next invoice/payment invitation. Of course, if you want to avoid this, you can also renew your subscription earlier. That way, your next month will start earlier, and you'll also get new bundles to use.
Important: before you incur excessive extra costs by using mobile data out of bundle within the EU, we will of course let you know in good time and automatically (at € 48 and € 108). At € 60 and € 120 costs out of bundle, we block the use of mobile data for your safety. You can then choose whether to continue surfing at out-of-bundle costs (see codes below) or not. We will keep you informed of your usage via SMS.
For data usage within the EU, there are a number of codes you can text for free to 1984. An overview:
- BALROAM: get your current balance for the number you use to send this free text message. Is your bundle of mobile data already used up within the EU? If yes, how many extra out-of-bundle costs have you already incurred?
- DATAROAMINGCONTINUE: for your security, we automatically block your data usage within the EU after € 60 or € 120 of extra out-of-bundle costs. We'll let you know via text message. If you text this code DATAROAMINGCONTINUE to 1984, you ignore this blocking once to continue surfing. You therefore also continue to incur extra costs. Of course, you do get the following notification about extra out-of-bundle costs again.
I ordered a SIM card with subscription. Does it have a month bundle?
Yes, from the moment you activate your sim card, your subscription starts. The validity is one month.
For example: you activate your subscription on 14/09. Your monthly bundle is valid until 13/10 and on 14/10 your bundle will be renewed.
In this article we explain more about the invoicing of your monthly bundle.
My online payment failed. What now?
You can pay your invoice or topup manually via My Viking (website and app) by selecting one of the following payment methods:
- Bancontact
- Payconic by Bancontact App
- Mastercard or Visa
- Paypal: you can create a PayPal account via the Paypal website.
Has your payment been rejected, or have you received an error message? This can have several causes:
- your payment was declined by the bank
- insufficient funds in your account
- incorrect bank card details
- authentication failed
- your bank card is no longer active or has been deactivated
...
In case of problems, it is recommended to contact your bank.
Has your payment been made correctly and has the amount been debited from your account, but your invoice is still open? Please contact our helpdesk, they will be happy to check it for you.
Can I switch from Unlimited fast internet to Unlimited superfast internet?
It’s possible to switch from Unlimited fast internet to Unlimited superfast internet as long as you already have a fiber connection at your address. You can change the price plan of your internet at home subscription at any time via your My Viking account on the website. You will find this option under “product” > “change subscription”.
Please note that the price plan change will take effect immediately. You will receive a pro rata calculation for your last Unlimited fast internet invoice.
Do you currently have a VDSL installation (Unlimited Fast Internet) and do you want to switch to a Fiber installation (Unlimited Superfast Internet)? Then there must be the possibility to install Fiber in the first place. Is this possible? Then a technician should come by to install Fiber at your address. Feel free to email our customer care team at info@mobilevikings.be for an appointment, or if you are unsure about whether your home is fiber-connected.
How do I switch from VDSL to Fiber?
If you want to switch from a copper or VDSL connection to a Fiber connection, this can be done easily if Fiber is already available at your address. You can check this in your My Viking account: go to 'product' > 'Is Fiber available at your address?'.
If Fiber is available, all you have to do is choose when you want an installer to come and install Fiber free at your address.
We offer various Fiber subscriptions:
- Fast - €40/month (download up to 100 Mbps & upload up to 40 Mbps): if you already have our Fast subscription with a VDSL connection, upgrading to Fiber is completely free. You also pay the same amount per month. Our technician will provide the free installation and you will keep your own modem.
- Superfast - €55/month (download up to 1 Gbps & upload up to 500 Mbps): if you still prefer a faster subscription, this is a good choice. The installation is also completely free in this case, and you can keep your current boosters.
If you come from another provider and want to switch to Mobile Vikings Fiber, the installation and modem are also completely free. You can easily request this via our website.
How can I configure and check my voicemail?
To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number
After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... ,
-
You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below:
25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
Etcetera. Depending on your device the code should start with * or **.
-
You can change the language of your voicemail by calling 1933.
-
Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.
-
Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.
- Want to call your voicemail from a different number, or while abroad? Call 0456191933.
You can also fully manage your voicemail from the My Viking app. More specifically:
- Switch your voicemail on and off
- Set how long it takes for your voicemail to become active
Why choose Fiber?
A fiber connection offers many advantages:
- Environmentally friendly: fiber is better for the environment than the copper or coaxial cables that already provide us with Internet today. In fact, fiber requires less electricity when transmitting data compared to copper cables.
- Unlimited Internet: With Fiber, you enjoy unlimited surfing volume. You can surf as much as you want, without worrying about data limits.
- Speed: share and download photos, videos or large files like it's nothing!
- Stability: a fiber connection is more stable and makes it easier for you to use the Internet with different devices at the same time. Enjoy gaming, streaming and surfing without any lag on Belgium's most stable network!
- Price: combine superfast internet with a razor-sharp price! Fiber subscriptions are affordable and offer different speed options for every budget.
- Innovative: all the technologies we already use today and that will be developed in the future will require more and more bandwidth, and fiber is the best solution for that.
- Internet of the future: fiber is gradually being deployed, which means that the old VDSL connections will eventually disappear.
But what does Fiber mean for you specifically?
A fiber cable offers more space for data, allowing you to surf much faster on multiple devices at the same time. For example, you can already download a 1.5 GB movie in only 56 seconds.This also makes the connection more stable. For example, with Superfast you can download a 5 GB movie in just 40 seconds.
Binge-watching on the couch, but at the same time gaming in the mancave. Fiber allows you to perfectly watch your series in 4K/ultra-HD, without any hitches or long loading times. Gaming will also go smoother and without hitches, even online with friends! Downloading a 16 GB game? With fiber, it's a piece of cake! With Superfast the download time is about 2 minutes and 8 seconds. So even with heavy internet use, you won't notice anything at all!
Frequently asked questions about transferring your number to Mobile Vikings
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
Where do I find the PIN and PUK code of my SIM card?
If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.
Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:
*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #
Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.
SIM card identification: How do I identify myself for my SIM card?
You can identify yourself by doing your next payment with Bancontact, MasterCard, VISA, or PayPal. The law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to My Viking.
Can I use mobile data outside the EU?
At Mobile Vikings we block mobile data outside the EU to avoid unexpectedly high costs. This will avoid you, as a Viking, to unexpectedly receive a huge invoice/payment invitation for your subscription, or to instantly use all of your calling credit unaware.
Would you like to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.
Why do we block data outside the EU? Well, outside the EU you surf mobile at € 13/MB, which means you’ll instantly reach your maximum amount out of your subscription bundle (by default this is set at € 10 or less). If this happens, you’ll not only be unpleasantly surprised upon receiving your next invoice/payment invitation, you won’t be able to surf, make/receive calls or send/receive texts either. You see, when you reach your maximum out-of-bundle amount, we're obliged to stop all your services. With a prepaid SIM card, you use your calling credit to surf mobile outside the EU, and that too will exhaust instantly.
You can of course use local wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports. Outside the EU you will be able to make/receive calls and send/receive texts. You’ll find the prices for this in detail on our roaming page.
How can I get in contact with Mobile Vikings?
Want to know how to get in contact with Mobile Vikings?
- Email: you can reach us by sending an email to info@mobilevikings.be.
- Phone: we are reachable by phone on workdays from 9:30 until 16:00, via 1976 or 0456 19 19 76.
- Webform: fill out our form.
- Our FAQ: visit our Help & Support page.
Mobile Vikings is situated in Hasselt. Our info:
Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt
Phone: +32 456 19 19 76
e-mail: info@mobilevikings.be
How can I share my Wi-Fi?
- B-box 3:
Do you have a B-box 3? Click on the ‘B-box 3’ tab above to see how to share your wifi.
- Internet Box:
Do you have an Internet Box? Click on the ‘Internet Box’ tab above
to see how to share your wifi.
Can I switch to Mobile Vikings internet at home with Easy Switch?
You can use Easy Switch to switch to Mobile Vikings internet at home. Important note: we don't offer landlines nor a TV subscription. So keep in mind that these will be terminated with your current operator, or will be covered by a new contract if you transfer mobile numbers and/or a fixed internet connection to Mobile Vikings. We therefore strongly recommend that you check your options carefully with your current operator. You can of course close your order without Easy Switch now, and contact your current operator to cancel your services there.
If you choose Easy Switch to Mobile Vikings, we will make sure that a number/all of your services with your current operator are either transferred or terminated. This is because you have a number of choices:
- You transfer your fixed internet and all your current mobile numbers to Mobile Vikings. Please note that we cannot transfer a landline and/or a subscription to digital TV to Mobile Vikings. These will then automatically be terminated, or put under a new contract with your current operator. Get in touch with your current operator for more details about this.
- You only transfer your fixed internet to Mobile Vikings. Any mobile numbers with your current operator will be terminated. Please note: these are often combined in a pack and, if so, you will have to conclude a new contract with your current operator if you want to keep these mobile numbers. Get in touch with your current operator for more details about this.
- You transfer your fixed Internet and part of your current mobile numbers to Mobile Vikings. You choose which mobile numbers will be transferred to Mobile Vikings (and to which rate plan for each individually), and which mobile numbers will be terminated by your current operator.
Are you ready to switch via Easy Switch? Here you can read how to do it.
- if the installer does not show up on the agreed day. In that case, you are entitled to compensation of €30;
- in case of late activation of your Internet at Home subscription, you are entitled to compensation of €6 per day. This compensation has to be requested at your own request;
- both compensations are settled via the first invoice/subsequent bill (or credit note) or via payment into your account.
How can I terminate my Mobile Vikings subscription or prepaid SIM card?
No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or e-mail us, and we'll sort it out together.
Would you rather terminate your subscription or prepaid SIM card?
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.
Are you having problems canceling your subscription or prepaid card? Feel free to contact our helpdesk.
- Are you canceling a subscription? Then you'll receive a final bill.
- Are your contacts saved on your SIM card? Make sure that you copy them to your device first before switching SIM cards.
- If you terminate your number, you have 30 days to transfer it to another provider. If you don't, the number can no longer be recuperated.
- Not satisfied with your new provider? We'll welcome you back with open arms!
My direct debit mandate was refused. What do I do?
When activating your direct debit fails, you can remove the refused payment method and create a new one via My Viking.
Did this cause your payment to fail? In that case, we'll send you an e-mail so you can pay for your invoice or payment invitation manually. If you have a prepaid SIM card, your (remaining) calling credit will be revoked.
Can I transfer my Mobile Vikings SIM card to another Mobile Vikings account?
Yes, you can! You can do this through your account settings. The process goes like this:
- Choose the SIM card you want to transfer.
- Enter the details of the person to whom you are transferring the SIM card.
- They will receive an email that has a button to accept the transfer.
- They then need to fill in the necessary information to start the transfer.
- Once the transfer has been completed, the recipient will receive a confirmation email. Done!
Attention!
- Active bundles and/or calling credit on the SIM card expire. The recipient can choose a new subscription or top-up.
- Your linked payment method will be automatically unlinked and will not be transferred along with the SIM card.
- You cannot transfer your SIM card to a minor Viking.
- The recipient will not receive a new SIM card - so be sure to give it to them!
In my subscription, I have an unlimited calling bundle and yet I have to pay for my calls. Why?
This is indeed possible. Usage outside of your bundle will be charged separately on your invoice or payment invitation. An example of such costs are calls to premium numbers and international numbers are always out of bundle.
What can I do when my voicemail is blocked?
Send an email to info@mobilevikings.com stating your phone number. Our helpdesk will help you out and activate your voicemail as soon as possible.
Why would my voicemail be blocked?
This could happen if you forget your PIN. If you enter the wrong PIN three times, your voicemail will be blocked.
More information about changing the PIN code of your voicemail can be found here.
How do I activate a Global Data Pass?
Well, there are two ways:
- Purchase via your My Viking account on the website or My Viking app. Outside the EU, you logically need a connection to a Wi-Fi network for this.
- Purchase via SMS by texting the number 1984: ROAM250MB or ROAM1GB or ROAM3GB.
This activation method does not require you to be connected to a Wi-Fi network, unless you need to make a manual payment. Receiving and sending these SMS is free of charge.
How does the payment for a Global Data Pass work?
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a prepaid card, you can pay for the Global Data Pass through your My Viking account on the website or in the app using available Viking points or credit. If there is insufficient credit or Viking points, you need to make a separate payment.
When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network. If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app.
SIM card identification: Can I request a SIM card for another private individual, e.g. my child?
You can request a SIM card for somebody in your family (your parents, grandparents, children, grandchildren, siblings), for you husband/wife, your legal cohabitant or someone whose legal guardian you are.
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