All the apps below install easily on your smart TV or casting device. You therefore don't need a smartphone or laptop to stream.
For your trusted Belgian channels you use the free apps of the various channels themselves. For example:
For additional series/movies, you can subscribe to the services that suit you. That way, you only pay for what you really want to see:
You easily install all these apps on your smartphone, tablet, laptop and TV....
Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.
Don't worry, this is perfectly normal and only temporary. If you switch immediately, you will keep the remaining bundles from the previous subscription, which you use first. Moreover, you will also get the new data bundle and/or extra call bundles.
TIP:
Only the bundles with the latest start date will be renewed. For example:
My current bundles start on the 8th of the month. I renew or change my subscription on the 28th. The old bundles will remain active until the 8th of the next month, but will not be renewed. The subscription will continue from the 28th forward, with the 28th being the new renewal date.
Viking Points are a form of currency at Mobile Vikings. 1 Viking Point = 1 euro. You can use Viking Points to pay for your top-ups, invoices or payment invitations. Without any costs to you.
How can I earn Viking points?
What can I use those Viking Points for?
Want to know more about Viking Points? Check these articles:
How long do my Viking Points remain valid?
How can I use my Viking points?
I used a Viking Deal but don't see any Viking Points yet. What went wrong?
How do the online Viking Deals work?
Well, the Mobile Vikings subscriptions for internet at home have an unlimited usage (download and upload), so use it to the maximum. 😉 All kidding aside, we are working on making this available through your My Viking account in the future.
As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.
A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:
Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.
You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.
You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:
The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.
Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.
Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.
All terms and conditions of the Global Data Pass can be found on our website.
A few nice-to-knows
Can I keep my number?
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
Who cancels my current subscription?
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
Can people still reach me during my switch?
Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.
What happens to my subscription at my current provider?
If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.
What happens to my prepaid SIM card at my current provider?
In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.
You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.
To activate your eSIM, follow these steps:
Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. You also have the choice between an eSIM or a physical SIM card.
What do you need to transfer your current number?
If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.
Are you traveling outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. Do you really want to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.
Easy. With each top-up, you have the option to purchase an extra data bundle. You can get as many bundles as you like with each top-up. The extra data bundle you purchase with a top-up via the My Viking app is valid for 1 month after purchase. In other words, the same as your top-up bundles.
Important: You can only add extra data to a regular prepaid card. It's not available for Only Data SIM cards, or subscriptions.
Mobile Vikings does not offer an e-mail address or web space in an internet at home subscription.
1 calendar month, starting from your most recent top-up. For example, if you top up on 8 November at 12.35 am, your bundle will remain valid until 08 December 12.35 am. What's included in your bundle? With a top-up you will receive a SMS bundle, data bundle and a Viking advantage bundle (free calls to other Vikings). In addition, you will receive call credit for the value that you have recharded your prepaid. You can use the call credit to make calls and it remains valid for 6 months.
Context
We define one calendar month as the period starting on a specific day of a month until the same day the next month. A calendar month can, therefore, be 28, 29 (in leap years), 30 or 31 days long. Another example: if you top up in March, your bundle will be valid for 31 days. If you top up in April, your bundle will be valid for 30 days.
And my remaining calling credit?
If you have any calling credit left, it will be transferred to the next month and added to your next top-up. Calling credit from a top-up is valid for 6 months and then expires.
What happens after a month?
If the month is over and you haven't topped up yet, you'll be calling, texting, and surfing out-of-bundle and the out-of-bundle rates will apply.
You can do so in your My Viking account. Some important remarks about this:
After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points will then be put on hold.
Below, you'll find a list of possible culprits. With solutions!
If your smartphone is lost or stolen, you can block your eSIM and your device. You can easily request a replacement eSIM via your SIM card settings in your My Viking account. You will then immediately receive an email with the necessary instructions for activating it.
To block your device we need some extra information:
Do you have a subscription? Your subscription continues as usual.
Do you have a top-up card? The remaining call credit is automatically transferred to your new SIM card.
Are you already a Viking? Then click on the "I'm a Viking" tab to see how to transfer your eSIM to another device.
Not a Viking yet? Then click on the 'I'm not a Viking yet” tab to see how to transfer your eSIM to another device.
If you transfer an existing number from another operator to a Mobile Vikings eSIM, the transfer of your number to Mobile Vikings starts as soon as you enter the activation code in your My Viking account. This takes a maximum of 1 business day. Once the transfer is complete, you will receive the email with the QR code. So keep that in mind if you do the activation for example on Friday or on the weekend.
We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.
You can identify yourself by doing your next payment with Bancontact, VISA of MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to My Viking.
The listed speeds are expected maximum speeds:
You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water.
Several factors affect the actual internet speed:
Here are some tips to maximize your speed:
With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.
If you already have an account, you can log in via the website or the Mobile Vikings application. At the top right you will see the 'My Viking' button, where you can both log in and out.
You can log in using your email address or phone number. Does it not work with your email address? Then try logging in with your phone number, and vice versa. Make sure your device isn't automatically putting a capital letter at the start.
If both your number and email address don't work or you've forgotten your password, try changing your password. Didn't receive an email? Don't forget to take a look in your spam folder.
It's very simple, first of all you need your customer number and your Easy Switch ID with your current operator. You can usually find this information in the customer zone or on an invoice from your current operator. Do you have this info? Perfect, then we can get started:
We advise you to contact your current operator about the options for your other services (e.g. a landline, a TV subscription or what happens to mobile numbers that would suddenly fall out of a pack with your current operator).
Please note, you can only use EasySwitch to switch for your internet at home . If you enter your phone number when ordering via EasySwitch, this number will be permanently stopped by your current operator, without transfer.
Would you like to transfer your number to Mobile Vikings? You can, in that case you have to request a SIM card with the transfer of your number yourself . Here you can read how to do that easily.
You might wonder why we do it this way? Well, by requesting a SIM card yourself, we make sure you keep the services of your current operator during the transfer. This way, you remain reachable. Once your new SIM card is active, your number and the subscription/ prepaid card with your previous operator are automatically cancelled.
You can use Easy Switch to switch to Mobile Vikings internet at home. Important note: we don't offer landlines nor a TV subscription. So keep in mind that these will be terminated with your current operator, or will be covered by a new contract if you transfer mobile numbers and/or a fixed internet connection to Mobile Vikings. We therefore strongly recommend that you check your options carefully with your current operator.
You can of course close your order without using Easy Switch, and contact your current operator to cancel your services there.
If you choose to switch to Mobile Vikings via Easy Switch, we will make sure that (a part of) your current services with your current operator will be stopped and/or transferred to Mobile Vikings. You have two options with Easy Switch:
Are you ready to switch via Easy Switch? Check here how to do it.
Did your installation not go smoothly and did you use the Easy Switch option? Then you are entitled to compensation from 2/10/2023;
If you enter your phone number when ordering via Easy Switch, this number will be permanently stopped by your current operator, without transfer.
For Fiber, Mobile Vikings offers 3 subscriptions:
Check our fiber offer here.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.
Yes, you can! After your installation, you can use your so-called PPPoE credentials to set up your Fritzbox for continued use. You can request these credentials by contacting our helpdesk!
Do you have an Internet Box+? If so, click on the ‘Internet Box+’ tab to see where it's best to place your Wi-Fi boosters.
To place your Wi-Fi booster correctly and optimise your Wi-Fi in your home, take a few things into account:
In other cases, it is advisable to order boosters that work via the electricity network (so-called powerlines) in order to guarantee a good internet connection in the entire house. Powerlines are available from a number of Viking Deal partners. That way, you also earn Viking Points!
Check here how to install your Wi-Fi boosters.
To use your Wi-Fi booster in the best possible way, keep a few things in mind:
After installing your booster, check the positioning light:
If necessary, use several Wi-Fi Boosters+. Do you have more than one floor at home and it is difficult to find the right place? In this case, you can connect multiple Wi-Fi Boosters+. To do so, follow the installation guide as for the first booster, but place it in another room/ on another floor. After you have connected it, the positioning light will turn green.
Would you like to use your private router to manage your own network? Then follow these steps:
Note: this can only be done on a device that is connected to your Wi-Fi network.