If you have the €15 and €20 mobile subscriptions, 4G and 5G can reach speeds of up to 150 Mbps. With the €29 mobile subscription, 4G and 5G can reach speeds of 500 Mbps.
With visual voicemail you get a convenient overview of your voicemail messages in a visual inbox on your phone. Similar to your email inbox, in other words.
Its main advantages:
Visual voicemail messages use data: Wi-Fi or mobile data. For a 30-second message, this would be 28.35 Kb, or (brace yourself) 0.02835 MB. Which is very little data. If you don't have Wi-Fi or your mobile data bundle has run out:
When will visual voicemail be available?
From April 2024, we will start the automatic rollout of visual voicemail for the various Android phones. From autumn also for iOS devices, for which we depend on Apple. If you prefer to use classic voicemail, you can of course switch visual voicemail off.
It's quite a challenge to provide a concrete timing: we do not only have to follow the pace of Apple (for iOS) and Google (for Android), but also that of manufacturers such as Apple, Samsung, Google,... As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.
You can find your PIN and PUK code in your My Viking account. The default PIN code of your SIM card is 1111.
Why a PUK code?
If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.
Changing my PIN code
Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:
*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #
Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.
Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here.
Do you have a physical SIM card? Follow these steps:
Send an email to info@mobilevikings.com stating your phone number. Our helpdesk will help you out and activate your voicemail as soon as possible.
Why would my voicemail be blocked?
This could happen if you forget your PIN. If you enter the wrong PIN three times, your voicemail will be blocked.
More information about changing the PIN code of your voicemail can be found here.
Well, as of 3/1/2023 you'll be entitled to a refund of the remaining calling credit of the number you want to transfer to another operator. A few important notes:
As of 3/1/2023, you'll be able to request your refund here. Please provide as much information as possible, so our helpdesk can have a look at your options as soon as possible.
In that case, you can block your current SIM card and request a replacement SIM card. To do so, go to your SIM settings. You can also block your device there. We also recommend that you always file a police report.
For regular SIM cards
If you request a new SIM card, it will be sent to you by regular mail free of charge. We send out our SIM cards with bpost, so delivery takes 3-5 business days. You will, of course, keep your phone number and your remaining calling credit. To block your device we need some extra information:
For eSIMs
If your smartphone is lost or stolen, you can have your eSIM blocked and request a replacement eSIM. You can also do this via your SIM settings. You will then immediately receive an e-mail with the necessary instructions to activate it.
1. Place your modem centrally in your home
Where is the best place for your modem?
How to place the modem
Place your modem so that the LED lights are visible. They must not face the wall or the floor. If your modem is in the basement, point the LEDs upwards so that the signal can reach the upper floors more easily.
2. Cables are fine too
Wi-Fi is convenient. But connecting your computer, decoder or console to your modem with an Ethernet cable also has its advantages:
Ethernet cables are available in every electronics shop, or online from one of our Viking Deals-partners. If you want to equip your whole house with built-in Ethernet sockets, it is best to contact an electrician. You can also do this during renovations to your house. Mobile Vikings does not offer this service.
3. Beware of devices that interfere with Wi-Fi
Many electrical devices can interfere with your Wi-Fi: the microwave oven, the alarm system, security cameras, a heating appliance, the doorbell, lighting, the baby monitor, etc. Please bear in mind: don't use your Wi-Fi too close to these types of devices and move closer to your modem or Wi-Fi Booster.
4. Old devices slow down Wi-Fi
Do you have a computer, tablet or smartphone that is more than 5 years old? Then avoid connecting this device to your Wi-Fi network. It can slow down Wi-Fi for other, even more recent devices. Connect these devices, if possible, with an Ethernet cable (at least Cat 5e), turn them off or disable their Wi-Fi when not in use. Also bear in mind that "smart home" applications often use older chips and can therefore also slow down your Wi-Fi.
5. Don't overload your Wi-Fi
The quality of your Wi-Fi signal also depends on your usage. Do you download very large files, or watch in 4K on 3 screens simultaneously? Do you use many devices at the same time? That reduces the quality of your Wi-Fi.
6. Test your line
Is your connection very slow or is it constantly interrupted?
If there is a major difference in speed, you need to restart your modem:
7. Your connection immediately after your installation
After completing your installation, an automatic check (DLM, for Dynamic Line Management) will be performed to optimise your speed. This process can take up to 10 days and your internet speed may increase during these 10 days until it reaches the optimal speed for your situation on about day 10. To optimise your speed to the maximum extent possible, this check will be conducted every 14 days. You will not notice any of this during the use of your internet at home.
You can find your SIM card number in 2 ways.
If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.
Find your SIM card number in your phone settings
For Vikings with an Android device:
For Vikings with an iPhone or other iOS devices:
Your Mobile Vikings invoice or payment invitation always includes an expiration date. This is the date on which we expect to have received your payment in our bank account. In case you pay by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.
Extra tip: always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment. Please contact our helpdesk if you have used the wrong payment details, or if your payment hasn't been processed after 5 working days.
But what happens if you lose sight of this deadline?
Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. Don't want to worry about your invoices of payment invitations? Set up a payment method via your Mobile Vikings account. This is possible using Visa, MasterCard or direct debit. If you set up a payment method, your payment will automatically be processsed.
Do you have any questions about your payment invitation/invoice, or your current subscription? You can reach our helpdesk on the free number 1976 during office hours, or via info@mobilevikings.be. In case you want to dispute your invoice/payment invitation, please mail the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.
You can identify yourself by doing your next payment with Bancontact, VISA or MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.
If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.
To check the status of your identification, go to My Viking.
You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:
You can also fully manage your voicemail from the My Viking app. More specifically:
You can do so in your My Viking account. Some important remarks about this:
It’s super easy. 🙂 In your My Viking account on the website you will find your personal invitation link. Send it to your lover/ a friend/ a family member/ a colleague/ … and form a Clan together.
Through the app you can easily check which of your contacts is a Viking as well. To do so, go to the ‘Balance’ tab of your mobile number and select ‘Expand your Viking Clan’. Scroll through your contacts and discover who’s a Viking and if they are already in a clan. Please note, this only works if you gave permission to the app to access your contacts. You can always change the permissions through the settings of your phone.
Do you have more than one SIM card? In that case, you can also form a Viking Clan combining your own eligible subscriptions and claim the additional data for free.
More details about the terms and conditions of a Viking Clan can be found here.
You easily use all apps on your TV without having to use your smartphone or laptop ever again. Moreover, you only need to install these apps once.
You own a smart TV: via your TV's menu you search for the VRT MAX, VTM GO and GoPLAY apps and install these. You log in once and you watch all your favourite programs for free anytime you want.
You don't own a smart TV: not an issue at all, a casting device will turn any TV into a smart TV in seconds. We recommend a device that supports Google TV or Android TV. This would allow installation of the apps directly on the device, plus the menu is extremely userfriendly. And last but not least, you'll have a remote. 😉
Recommendation then? That would be the Google Chromecast with Google TV. So, a small, one-time investment as compared to all the money you'll be saving by getting rid of your TV subscription and TV decoder.
As long as you travel within the European Union and the United Kingdom, the same rates apply as in Belgium. In other words: no extra roaming charges! For all rates, including outside the EU, go to the roaming page on our website.
You can't use your mobile data bundle outside of the EU. We automatically block your mobile data to avoid unexpectedly high costs. Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union. Check all the details here.
To keep costs down, try to use Wifi as much as possible or purchase a local SIM card with matching local rates. You can usually find these at the airport.
As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.
A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:
Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.
You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.
You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:
The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.
Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.
Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.
All terms and conditions of the Global Data Pass can be found on our website.
Do you have a question for our help desk? This is how to get in contact with Mobile Vikings:
Mobile Vikings is situated in Hasselt. Our info:
Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt
Phone: +32 456 19 19 76
e-mail: info@mobilevikings.be
Through your My Viking account, you can leave a Viking clan. To do so, at the bottom of the page click on 'Leave this Viking Clan' and you will receive a confirmation email. The other members of your clan will also be notified by mail.
You will remain a member of a Viking Clan until, with the telephone number in question, you:
More details about the terms and conditions of a Viking Clan can be found here.
It's currently not possible to merge accounts, however it is possible to transfer your Mobile Vikings SIM card to another Mobile Vikings account.
You can do this through your account settings. The process goes like this:
Please keep in mind:
Note: this can only be done on a device that is connected to your Wi-Fi network.
Would you like to use your private router to manage your own network? Then follow these steps:
Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.
You can very easily activate your eSIM. Make sure your phone is connected to wifi. Are you transferring an existing number with another operator to a Mobile Vikings eSIM? Then remove the previous operator's physical SIM card from your phone before scanning the QR code.
To activate your eSIM, follow these steps:
Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!
Yes, an eSIM also has a "SIM card number".
iOS: you can find the SIM card number in the device in which the eSIM is used:
Android:
These Special Terms & Conditions apply to the use of Mobile Viking nv's Global Data Pass. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, to the extent not deviated from in these Special Terms and Conditions.
Mobile Vikings' Terms and Conditions (including the Privacy Policy) can always be consulted on Mobile Vikings' website.
The Global Data Pass will provide you, as a Viking, access to the use of mobile data in countries outside the European Economic Area and the UK, where mobile data usage is automatically blocked by Mobile Vikings to avoid high costs, if you do not use a Global Data Pass.
The Global Data Pass is available both for mobile subscriptions and prepaid cards.
The countries in which the Global Data Pass can be used are the following: Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United States.
The Global Data Pass is available among the services as listed on the website.
The Global Data Pass is valid for 1 month from activation, regardless of whether you have used data or not.
Have you used up your current Global Data Pass? Then you can activate a new one as you please, with a maximum of 6 Global Data Passes per month per phone number. If you have activated several Global Data Passes, the Global Data Pass that was activated first will be used first.
The Global Data Pass is for mobile data usage only and does not cover calls or SMS costs. Calls and SMS are subject to the local rates mentioned in the SMS you receive when you arrive abroad. You can also find them on our roaming page.
You can track the status and usage of your active Global Data Pass(es) in your My Viking account. We will also alert you via SMS when your active Global Data Pass is close to or fully used, or expires.
There are 2 ways to activate a Global Data Pass:
4. Payment of the Global Data Pass
For Mobile Vikings mobile subscriptions, the Global Data Pass will be activated immediately and appear on your next invoice/payment invitation. To pay those, as always, your available Viking Points will be used first.
When using a Mobile Vikings prepaid card, you can pay for the Global Data Pass for a purchase via your My Viking account on the website or in the app using your available Viking Points or the calling credit still available on your prepaid card or resulting from any additional top-up you may do. If these are not enough to fully cover the price of the Global Data Pass, you will have to make a separate payment. When purchasing via SMS, the payment will first be made via any available calling credit on your prepaid card. If there is insufficient calling credit available for a full payment, any Viking Points in your account will be used. If there are insufficient Viking Points in your account for a full payment, your chosen payment method in your My Viking account (Easy Payment) will be used for the remaining amount. If you do not have an Easy Payment method set up in your account, you will have to make a separate online payment via Mobile Vikings' available payment methods. For this, outside the EU, you will need a connection to a Wi-Fi network.
If you place your Global Data Pass order via SMS, you may not be able to complete the order via SMS because you have not set up an Easy Payment method. In that case, you will need to place the order via your My Viking account on the website or My Viking app. Of course, after setting up an Easy Payment method, you can then order a Global Data Pass by SMS.
5. The Global Data Pass and travelling in the EU
The Global Data Pass can only be used for mobile data usage in the countries listed above.
If you (also) travel to the EU (+ UK, Iceland, Liechtenstein and Norway), European roaming rates will apply for your stay in the EU (RLAH - Roam Like At Home). More info can be read on this page, and information per country is available on our roaming page.
Download these special conditions of the Global Data Pass.
No, they don't. The Viking advantage, that allows Mobile Vikings to call and text each other free of charge*, is only valid in Belgium.
* If you chose the Only Data price plan, you can't call or text, but other Vikings can still call and text you for free.
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. You also have the choice between an eSIM or a physical SIM card.
What do you need to transfer your current number?
To install your modem yourself, you indicate during your order that you want a self-installation. We will then send your modem to your address as quickly as possible, which means you can expect a package within 3 business days if everything goes perfectly. Via the Track & Trace service of bpost, you can follow the status of your package at all times.
Once you have received the modem, you choose when to install it. The instructions on the packaging of the modem will tell you what you need to do to complete the installation. Need more help? You can always count on our installation guide.
That's it! After these short steps, your modem will be ready to provide you with a high-speed Mobile Vikings Internet connection.
If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:
Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.
If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.