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For Android, follow these steps:

• Open Settings > Connections > Mobile networks > Network operators
• Automatic network selection: activate the 'Select automatically' option.
• Manual network Network: deactivate the 'Select automatically' option > select the desired network.
• Restart your device.

For iOS, follow these steps:

• Open Settings > Mobile networks > Network selection.
• Automatic network selection: activate the 'Network selection' option.
• Manual network selection: deactivate the 'Network selection' option > select the desired network.
• Restart your device.

You can use our handy configuration wizard. Choose the brand and model of your device, then click on 'Select a network' and off you go!

Do you have an eSIM? Then you can activate your eSIM very easily: immediately after your order, you will receive an e-mail with an activation code to activate your eSIM. All steps regarding activating your eSIM can be found here. 

Do you have a physical SIM card? Follow these steps:

1. Visit www.mobilevikings.be/en/activation.
2. Enter the last four digits of your Mobile Vikings SIM card number.
   
3. That's it!
   - Are you activating a completely new SIM card with a new number, or a replacement SIM card? The activation will take up to an hour.
   - Are you activating a SIM card with number transfer? The activation will take up to 24 hours. Your old SIM card will work right up until the Mobile Vikings SIM card is activated.

As soon as a payment method has been configured via your My Viking account, you can indicate the conditions to trigger the automatic top-up of your calling credit. Select one of the following:

• Minimum calling credit: your SIM card will be topped up automatically when your credit drops below e.g. € 5 or € 10.
• The expiry date of your bundle with Viking advantages, the free texts, and data: your SIM card will be topped up automatically a couple of hours before your free bundle expires (i.e. 1 calendar month after your last top-up).
• The minimum amount of mobile data: if you have almost no mobile data left, your SIM card will be topped up automatically within a couple of hours. Your automatic top-up will be triggered when your data credit drops below 100 MB.

To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management rights over the SIM card in question. We explain how to do this below:

• Log in to the account without a payment method and go to your SIM card settings in My Viking. You can only do this once your SIM card is active.
• Choose Authorizations and then 'give someone authorization'.
• Enter the email address of the account with the payment method. Confirm with your password.
• Log in to the account with the payment method and accept the management rights for the SIM card.
• Go to your payment methods to link the new SIM card to your payment method.
• That's it! 🙂

You can identify yourself by doing your next payment with Bancontact, VISA of MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

Outside the EU you can still make and receive calls, as well as send and receive texts. Detailed prices for specific countries are available on our roaming page. You can also use a local SIM card with local rates. You can often find these at airports.

Do you still want to surf outside the EU? You can! With the Global Data Pass you can use mobile data in many countries outside the European Union. Check all the details here.

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:

*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #

Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.

If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

• Restart your device as soon as you arrive abroad.
• Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
  • For Android (Samsung, LG, Xiaomi, ...) follow these steps: Go to Settings > Connections > Mobile Networks > Network Operators > press 'select manually'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
  • For iOS (iPhone): Settings > Cellular > click on Network Selection > tap once on the toggle to change 'automatic' to 'manual'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
• Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! First of all, choose if you want to order a SIM card with a subscription, or a prepaid SIM card. Follow the steps on the page to finish your order. You also have the choice between an eSIM or a physical SIM card.

What do you need to transfer your current number?

• The number of your current SIM card,
• If you are under an existing contract, best to keep your customer number at hand too.

Want to know how to get in contact with Mobile Vikings?

1. Email: you can reach us by sending an email to info@mobilevikings.be. 
2. Phone: we are reachable by phone on workdays from 9:30 until 16:00, via 1976 or 0456 19 19 76.
3. Webform: fill out our form.
4. Our FAQ: visit our Help & Support page.

Mobile Vikings is situated in Hasselt. Our info:

Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt

Phone: +32 456 19 19 76
e-mail: info@mobilevikings.be

Yes, Roam Like at Home still applies within the United Kingdom. This means that you can use your SIM card in the UK as if you were still in Belgium, with no extra costs. 

The only exception? The Viking advantage. That's only valid within Belgium. You can check all rates via our roaming page. 

Your Internet subscription will be activated after installation. The installer will take care of the connection, activation and testing of your Internet connection. As soon as your internet subscription is active, we will confirm this by e-mail. 

Via My Viking, you can add authorizations for a specific SIM card. Log in to the account the SIM card is registered on, and enter the e-mail address of the account that wants to take over the SIM card. Both parties have to confirm, and that's that!

It's not possible to create a new account without requesting a SIM card. This means it's also not possible to give authorizations for a SIM card to a person who doesn't already have a Mobile Vikings SIM card.

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

• IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
• Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.

This means that you won't receive Viking Points for that purchase or booking. Possible reasons for this are: 

• The purchase did not meet the terms
  Most Viking Deals have their own terms and conditions. For example, they often can't be combined with other discounts, or you are not allowed to place your order from a business account, ... You can check the conditions for each Viking Deal on our Viking Deals page. 
  
  
• Your purchase or booking was cancelled or (partially) returned
  When you cancel or (partially) return an order or booking, the initial purchase or booking is cancelled. We no longer receive a commission for this, so no Viking Points can be forwarded to you. 
  
  
• Your purchase was (partially) refunded 
  When an order or booking gets (partially) refunded the initial purchase or booking is cancelled. We no longer receive a commission for this, so no Viking Points can be forwarded to you. 

Do none of these apply, and are you sure that you should receive those Viking Points? Please feel free to contact us!

No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or e-mail us, and we'll sort it out together. 

Would you rather terminate your subscription or prepaid SIM card? 
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.

Are you having problems canceling your subscription or prepaid card? Feel free to contact our helpdesk.

The combo advantage gives you a monthly € 3* reduction on the price of your internet at home subscription. To get your monthly combo advantage, the following conditions apply:

• in addition to your internet at home subscription, you have at least 1 active mobile subscription and no outstanding invoice/payment invitation. Stop worrying about your invoices and activate direct debit payments.

or

• apart from your internet at home subscription, you have at least 1 active prepaid card that is topped up at least once during the subscription month of your internet at home (for any rate plan)

or

• in addition to your internet at home subscription, you have at least one mobile subscription that you have requested less than 30 days before the combo advantage is granted.

* If you have multiple subscriptions and/or prepaid cards, you will always receive a monthly discount of €3. Multiple subscriptions/prepaid cards does not mean that you can receive multiple discounts.

Mobile Vikings is a subsidiary of Proximus, and Mobile Vikings' home Internet is activated on the Proximus VDSL and Fibre network, as well as via the Fiberklaar network for Flanders and Unifiber for Wallonia.

We offer 3 subscriptions:

• Unlimited Fast internet (theoretical max. download 100 Mbps / max. upload 40 Mbps)
• Unlimited Superfast internet (theoretical max. download 1 Gbps / max. upload 500 Mbps). Only available via fiber.
• Unlimited Hyperfast internet (theoretical max. download 5 Gbps / max. upload 1 Gbps). Only available via fiber.

 LTE and 4G are usually used interchangeably, so if you see LTE on your mobile, you can assume that you are surfing via 4G. And vice-versa. LTE will also appear on your device if you have activated VoLTE.

More details? In short: 4G is a network standard that enables a very fast mobile data connection. When 4G was launched, the speed needed to reach that standard was often too high. LTE, which stands for 'Long Term Evolution', is the technology developed to enable those 4G speeds. As that technology got closer to those speeds, the terms became increasingly interchangeable.

You choose when to start the installation. You won't need more than half an hour to complete the installation, so no need to leave that box in the garage for weeks. 😉 You don't start paying for your Internet connection until you've been able to successfully install your modem and your line is active. We check that, so you don't have to do anything at all for that.

That depends on the date your internet subscription becomes active. Perhaps a table would make it more cleare:

You can use Easy Switch to switch to Mobile Vikings internet at home. Important note: we don't offer landlines nor a TV subscription. So keep in mind that these will be terminated with your current operator, or will be covered by a new contract if you transfer mobile numbers and/or a fixed internet connection to Mobile Vikings. We therefore strongly recommend that you check your options carefully with your current operator. 

You can of course close your order without using Easy Switch, and contact your current operator to cancel your services there.

If you choose to switch to Mobile Vikings via Easy Switch, we will make sure that (a part of) your current services with your current operator will be stopped and/or transferred to Mobile Vikings. You have two options with Easy Switch:

• Transfer internet at home to Mobile Vikings. In this case, your internet at home will automatically be stopped with your current operator. Any mobile numbers remain active with your current operator.
• Stop mobile numbers and transfer your fixed internet to Mobile Vikings. In this case, your specified numbers will be discontinued and your internet at home will be transferred to Mobile Vikings.

Are you ready to switch via Easy Switch? Check here how to do it.

Did your installation not go smoothly and did you use the Easy Switch option? Then you are entitled to compensation from 2/10/2023;

• If the installer does not show up on the agreed day and time. In that case, you are entitled to compensation of €30;
• In case of late activation of your Internet at Home subscription, you are entitled to compensation of €6 per day. This compensation has to be requested at your own request;
• Both compensations are settled via the first invoice (or credit note) or via payment into your account.

Internet speed depends on the specific address. The minimum and maximum expected speed at a specific address can be consulted on our website.

The expected and guaranteed speeds are the speeds from the cable network up to your modem. The speeds you reach in your home depend on: the quality of your Wi-Fi, whether you use an Ethernet cable, interference in your home, etc.

More detailed information about the actual speeds at a specific address will be available after activation of the connection via the personal My Viking account.

For internet at home we offer 3 options: 

• Unlimited fast internet: available on a copper line as well as on a fiber line. The theoretical maximum internet speed for this subscription is 100 Mbps in download, and 40 Mbps in upload. Your usage is unlimited.
• Unlimited superfast internet: only available via fiber. The maximum internet speed for this subscription is 1 Gbps in download, and 500 Mbps in upload. Your usage is unlimited.
• Unlimited hyperfast internet: only available via fiber. The maximum internet speed for this subscription is 5 Gbps in download, and 1 Gbps in upload. Your usage is unlimited.

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points will then be put on hold.

• Have you recently made a purchase and are you waiting less than 72 hours? Please be patient, your purchase may appear pending in your Viking Wallet at any time. You will then receive a confirmation email from us.
• Have you been waiting longer than 72 hours? Then it may be that something went wrong with the Viking Deal partner. No worries, if you submit a claim, we will check it for you with the partner. You can consult the status of your claim in your My Viking account, and we will keep you informed by email as soon as we have an update.

Below, you'll find a list of possible culprits. With solutions!

• Your purchase or booking is linked to another channel. If you visit price comparison sites, or click through via Google Ads, via a marketing campaign of a partner, ... after activating your Viking Deal, our cookie may be overwritten. We will not see your purchase or booking, so you cannot get Viking Points for it. Solution? Activate the Viking Deal just before completing your order.
• A "do not track" signal has been set in your browser. This may prevent a partner from linking your purchase or booking to your Mobile Vikings account. Solution? Turn off the "do not track" signal.
• Something went wrong with the Viking Deal partner. Rare, but it happens! Solution? If you submit a claim, we will check it for you. We can't promise anything, but if you still get Viking Points, we'll let you know. Because of the exchange period, among other things, it may take a while before our partners investigate such a claim.
• You bought something that you cannot earn Viking Points for. Solution? Always check the terms and conditions for each Viking Deal before you activate it.
• You paid with a gift card or used a promotional code. Solution? This too is always stated in the terms and conditions of every Viking Deal, so you know whether you'll  earn Viking Points or not!
• You placed your order with a business or professional account. Solution? For some Viking Deal partners, you can't earn Viking Points as a business user. This is always stated in the conditions of the Viking Deal in question.

1. General

These Special Conditions apply to the ‘Viking Clan’ benefit that Mobile Vikings offers under certain conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings also apply, insofar as they do not deviate from the provisions in these Special Conditions. The General Terms and Conditions (including the Privacy Policy) of Mobile Vikings and these Special Conditions can always be viewed on the Mobile Vikings website.

2. What is a Clan

Vikings can group together in a ‘Viking Clan’ (hereinafter referred to as a: ‘Clan’). When a Clan has been formed, each Viking from that Clan receives additional mobile data on top of his or her existing rate plan (under certain conditions) via a data bundle. The size of the data bundle depends on the number of members in the Clan (see Article 5). As long as you are legally part of the Clan or the Clan legally exists, the additional data bundle will be renewed monthly. Vikings who form a Clan can name this Clan. Vikings are free to choose a name as long as it is not abusive, vulgar, or racist. Mobile Vikings cannot be held liable in any way should the Clan’s choice of words be abusive, vulgar, or racist. 

3. Time frame

Invitations for a Viking Clan can be sent and accepted indefinitely. Mobile Vikings can change this deadline at its own discretion.

4. Creation and composition of a Clan

You can only create a Clan if you are already a customer of Mobile Vikings and you meet the membership conditions described in Article 6. You can then invite others to become a member of your Clan via ‘Member Gets Member’; these invitees can be either existing Vikings or new customers who meet the membership conditions described in Article 6. Anyone who is already a Viking gets a personal invitation link with which he or she can invite others. When someone accepts the invitation and fulfills the entry requirements described in Article 6, he or she will be able to join the Clan.

A Clan consists of a minimum of two and a maximum of four members, of which a maximum of two members are already customers of Mobile Vikings at the time of founding/joining, including the founder of the Clan. The other members of the Clan – who must become Mobile Vikings customers if they accept the invitation – join the Clan when they activate their Mobile Vikings SIM card. 

A Mobile Vikings phone number can only be linked to a single Clan. A Viking can therefore be part of several Clans, but only using a different phone number. 

5. Data benefit

The more members in a Clan, the greater the data benefit:

• Two members: each member receives a free additional monthly data bundle of 1 GB
• Three members: each member receives a free additional monthly data bundle of 2 GB
• Four members: each member receives a free additional monthly data bundle of 3 GB

When someone joins an existing Clan and the Clan subsequently grows larger, his or her data benefit is activated immediately. The other members of the Clan will see that their data benefit has also been adjusted when their current additional monthly data bundle expires.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking joins that Clan, the data bundle (3 GB) connected to this newly joined Viking starts immediately. The other three Vikings of the Clan are therefore entitled to a greater data benefit (3 GB instead of 2 GB). This change takes place on the expiry date of the additional 2 GB data bundle that is already running.

When someone leaves the Clan, the data benefit of the member leaving the Clan expires with immediate effect. The other members of the Clan will see their data benefit adjusted when their current additional data bundle expires, on condition of the Clan’s validity with respect to the number of remaining members of the Clan.

Example: In a Clan of three, each member receives an additional 2 GB on their monthly data bundle. When one Viking leaves the Clan, the additional data bundle connected to this Viking will expire immediately. The other two Vikings will now form a Clan of two. This reduces their data benefit to an additional monthly bundle of 1 GB. This change takes place on the expiry date of the current 2 GB data bundle.

Vikings with an 85 GB subscription will also receive an extra data bundle as a member of a Viking Clan. They will receive the same amount of benefit depending on the size of the Viking Clan (1/2/3 GB extra) after the usage volume that gives rise to surfing at reduced speed. Under normal circumstances, this is after a usage of 31 GB.

Example: a 85 GB Viking is a member of a Viking Clan with 3 members. He/she receives the same benefit, in this case an additional 2 GB, and will therefore only continue surfing after a reduced speed usage of 33 GB until the renewal of his/her subscription month.

The data benefit of a Viking Clan cannot be combined with the 15 Viking Points benefit that the Viking receives when convincing a new Viking to become a Mobile Vikings customer. If you invite a new Viking to join your Clan, you will not receive 15 Viking Points when the new SIM card is activated by that Viking.

Occasionally, Mobile Vikings may decide to give an additional 1 GB bundle to a Viking. When this happens, the eligible Viking will receive a notification in their My Viking app and via email. They have up to a month to activate their additional 1 GB following this notification. The bundle itself is valid for one month, and the same conditions as for the general Viking Clan bundles apply. Receiving such a free 1 GB bundle does not entitle the Viking to free data in the future.

6. Conditions of entry

The following terms and conditions of membership apply cumulatively to both the Viking who establishes the Clan and any member who subsequently joins the Clan:

• The Viking has a subscription with a monthly amount of €15 or higher. Vikings with a prepaid card, or Vikings with a subscription of €10 or €12 per month, cannot join a Clan.
• The Viking has an active SIM card. At the time of joining, this SIM card must not be subject to any of the following processes: 
  • Termination of the number or a (request for) number transfer to another operator
  • Planned switch to a prepaid card
  • Planned switch to a €10 or €12 subscription
• The Viking is not yet part of any other Clan using this specific phone number.
• The Viking is not excluded from the Viking Clan benefit provided by Mobile Vikings in Article 7.

Mobile Vikings has the right, without entitlement to compensation for the Viking, to refuse the application to start up or join a Clan in the following cases:

• Failure to meet the entry conditions of this Article 6;
• When using the services offered by Mobile Vikings in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the service; 
• In case of evidence (or suspicion) of fraud or abuse by the Viking in relation to the services offered by Mobile Vikings or if the Viking makes any attempt to do so. 

If Mobile Vikings decides not to allow someone to join an existing Clan, the other Vikings of the Clan are not entitled to any compensation, for example as a result of not obtaining the (larger) benefit associated with joining the Clan. 

A Viking can have several SIM cards and therefore several different telephone numbers and be part of a different Clan with each individual telephone number. These Special Terms & Conditions apply to each Clan individually, and therefore to the telephone number the Viking is using to be part of a specific Clan. A Viking can never be part of more than one Clan with the same telephone number. 

7. Exit or removal from the Clan

7.1 A Viking will no longer be part of a Clan if any of the following occurs:

• The Viking leaves the Clan via the settings of his or her SIM card;
• The Viking switches the number in question to a prepaid card or to a subscription of €10 or €12;
• The Viking permanently disconnects his or her number or transfers it to another operator.

In any of these cases, the Viking is not entitled to any compensation as a result of leaving the Clan in question (whether or not of his or her own accord). In any of the above cases, the Viking and the phone number in question will be banned from the Viking Clan programme for one month. This means the Viking cannot start a new Clan, nor can the Viking join an existing Clan via an invitation from another Viking. 

7.2 Mobile Vikings has the right to unilaterally revoke membership of the Clan without any right to compensation for the Viking in the following cases:

• When using the Viking Clan in violation of these Special Terms and Conditions, the General Terms and Conditions, with legal or regulatory provisions, with public order or morality, or in a way that damages the proper functioning or integrity of the Mobile Vikings service;
• In the event of proof (or suspicion) of fraud or abuse by the Viking with regard to the Viking Clan or more generally the service provision of Mobile Vikings, or make an attempt to do so;
• When the Viking no longer meets the entry conditions described in Article 6.

If Mobile Vikings decides to withdraw membership of a Viking for the above reasons, Mobile Vikings has the right to permanently exclude that Viking from the Clan programme, and thus from other Clans of which the Viking would be a part, without prejudice to the right of Mobile Vikings to claim damages and to terminate the Contract (i.e. the Agreement relating to the mobile services described in the Terms and Conditions) with the Viking. In addition, as a result of the termination of the Contract, any other benefit, including any Viking Points, will lapse. The Viking cannot assert any claim against Mobile Vikings if membership to a Clan is revoked for any of the reasons stated above.  

If Mobile Vikings decides to withdraw membership of a Viking, the other Vikings of the Clan are not entitled to any compensation as a result of losing any benefit associated with the Clan, i.e. less data due to the Clan shrinking, or the termination of the Clan if it becomes smaller than two. 

8. One month of free data via a Viking Clan with Mobile Vikings

The Vikings who are not yet a member of a Viking Clan, will receive on their coming Viking anniversary (i.e. 1, 2, etc. years of being a Mobile Vikings customer), an invitation via e-mail from Mobile Vikings to form a Viking Clan of 2 members with Mobile Vikings for a limited period of one month. After this period, the clan will be automatically deleted. Only one invitation will be sent per Viking over the duration of the Mobile Vikings subscription. This way, they will receive an extra bundle of 1 GB of mobile data on top of their normal subscription bundle valid during 1 month. No additional members can be added to this temporary Viking Clan.

9. Miscellaneous provisions

Mobile Vikings reserves the right to discontinue the Viking Clan programme (in whole or in part) without having to provide any justification. In the event of termination, Mobile Vikings will notify the Viking by all appropriate means (e.g. SMS, email). Mobile Vikings reserves the right to amend the terms and conditions, as well as the processes relating to Viking Clan programme, without obligation to provide justification. If relevant to the Viking, these changes will be communicated to him or her by any appropriate means (e.g. text message, email). 

Version 24/1/2024

As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.

A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:

Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.

You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.

You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:

• For 250 MB, you pay 10 euros.
• For 1 GB, you pay 15 euros.
• For 3 GB, you pay 25 euros.

The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.

Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.

Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.

All terms and conditions of the Global Data Pass can be found on our website.

You’ll get your invoice on the 4th, the 12th, the 20th, or the 28th of each month.

To know on which of those 4 dates you’ll receive your invoice, look at when your bundle is renewed each month.

Example 
If your bundle is renewed on the 3rd of each month, you’ll get your invoice on the 4th of the month. If your bundle is renewed the 8th of each month, you’ll get your invoice on the 12th, ...

After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:

• Your payment has been approved
• The exchange period or your stay is over.

How long does this take?

On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.

For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.

Have you been waiting for a long time?
In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.