--- title: "Always in control of your usage" description: "Easily check your usage with Mobile Vikings. Track your data, call minutes, and texts, and stay fully in charge of your mobile costs!" category: "MOBILE" siteName: "Mobile Vikings" lang: "en" canonical: "https://mobilevikings.be/en/support/your-usage" --- # Always in control of your usage! Here you’ll find an overview of all your data, call, and text usage. So you always know where you stand and never get caught off guard. ## Your usage Your usage isn’t shown in real time, it usually appears in your My Viking account within 15 to 30 minutes. Here’s what the network displays after processing: - **Text messages** only appear once processed. Incoming texts aren’t shown, except for paid messages with confirmation (like De Lijn). - **Calls** appear after they’ve ended. - **Data** is shown once a session is completed. **Important**: Message send attempts aren’t tracked. A message might be successfully sent to the central system, but that doesn’t mean it was actually delivered. Sometimes processing may be delayed. So be extra careful when your bundle is (almost) used up! Usage is only logged after the session ends.  ##  Where can I check my usage? In your My Viking account (via the website or app), you’ll find an overview of your data sessions, calls, and texts under the ‘Usage’ section. Please note: due to privacy regulations, we cannot see how your data is used. Your device usually tracks this itself, so you can check it there. - **Android:** Settings > Connections > Data usage > Usage. - **iOS:** Settings > Mobile network or Settings > Mobile Data. A data session doesn’t automatically stop when opening a new app or website. It stays active until your device ends it (for example, by switching to airplane mode or restarting). The usage recorded on your device may differ from what we display due to variations in the set usage period. Adjust your device’s billing cycle settings for better insight, although it will remain indicative. [Check your usage](https://mobilevikings.be/en/my-viking/sims/usage) ## What are out-of-bundle costs? This is usage outside your bundle, like **international calls** to numbers **outside Belgium** (both within and outside the EU), premium services, or simply going over your bundle limit. These charges are billed separately. To avoid surprises, we’ll send you a notification at € 10, € 20, € 30, € 40, and € 50 of extra usage. [More about out-of-bundle costs](https://mobilevikings.be/en/support/out-of-bundle-costs) ## My usage is higher than expected What you can do to reduce your data usage. ### Wi-Fi assist, Wi-Fi+, or Smart network switch This feature allows your device to automatically switch to mobile data when your Wi-Fi signal is weak. - Got an iPhone? Check if 'Wi-Fi Assist' is turned off. You’ll find this setting under ‘Settings’ > ‘Mobile Data’. Scroll down and switch it off. - On Android devices, this feature is called 'Wi-Fi+' or 'Smart network switch'. ### Your data sessions These can stay active for multiple days. - You can turn off mobile data when you’re not actively using it. - You can also manually close your apps. - Another tip: disable the 'Update via Mobile Network' option (for both apps and software updates). ### Usage shown on your phone may not match your actual usage That’s because the tracking period on your phone may not align with your actual billing cycle. - Want to fix that? You can change your billing cycle date in your device’s data usage settings. - Note: the usage shown on your device is only indicative. ## Frequently asked questions ### What does “premium usage” in my usage overview mean? Premium usage is the usage of third-party services. A few examples: purchasing public transport tickets with SMS, SMS parking, ringtones, 0900 numbers, etc. These rates are established by those third-party suppliers. Mobile Vikings only collects these amounts (including VAT) and transfers them to the supplier of such a specific service. Therefore, this usage will be mentioned separately on your invoice applying 0% VAT. ### How can I check my usage abroad? It's very easy and can be done in 2 ways: **1\. Send a free SMS** with the word **BALROAM** to **1984** from the number you want to get the information for. You will receive an SMS with the amount of mobile data you have used outside your bundle within the EU at that moment. If you have not incurred any out-of-bundle costs, we will let you know as well. **2\. Check through your** [**My Viking account**](https://mobilevikings.be/en/my-viking/sims/usage) all the costs incurred since the start of your current subscription month (data, call minutes, SMS): - Select your phone number and then click on ‘Usage’. - Click on the filter icon and check the box for ‘Only paying usage’. - Under ‘Period’, select the option ‘Since last bundle renewal’. - Confirm by clicking on the ‘Filter’ button. You will then receive an overview of all your data sessions, incoming and outgoing calls/SMS. You can also easily adjust the [out-of-bundle cost limit](https://mobilevikings.be/en/support/out-of-bundle-costs) through your [My Viking account](https://mobilevikings.be/en/my-viking/sims/settings).