--- siteName: "Mobile Vikings" title: "Unpaid Mobile Vikings bill" description: "Having trouble with an outstanding Mobile Vikings bill? Find answers to all your billing questions here!" canonical: "https://mobilevikings.be/en/support/unpaid-bill" category: "AANREKENING" lang: "en" payload:collection: "selfcare" payload:slug: "unpaid-bill" --- # Unpaid bill Haven’t paid yet? Find out how to pay your payment invitation or invoice, what to do if you’re having payment issues, and which steps to take in case of a late payment. ## Your Mobile Vikings bill Your Mobile Vikings bill, clearly explained. Find out how your payment invitation or invoice is structured, when to expect it, and how Viking Points and the combo advantage are applied. [My bill](https://mobilevikings.be/en/support/my-bill) ## Time to clear your unpaid bill! Forgot to pay your payment invitation or invoice? No worries, here’s how to fix it quickly: ### Email You’ll receive a reminder email 5 and 14 days after the due date of your payment invitation or invoice. Pay easily using the button in that email. ### My Viking Or pay via your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices) using one of the following methods: - Bancontact - Mastercard or Visa ## Unpaid bill? Here’s what you need to know. ### I received a payment reminder If you paid using one of the methods listed above after receiving a reminder, your payment will be processed immediately. Any blocked services will be reactivated within 30 minutes. ### I paid via bank transfer If you chose to pay by bank transfer, please note it can take 3 to 5 business days for the payment to be processed in our system. Any blocked services will be reactivated after that period. ### My services are still deactivated Paid your payment invitation or invoice, but your services are still inactive after 30 minutes (for other payment methods) or 3 - 5 business days (for a bank transfer)? Then please contact [our helpdesk](https://mobilevikings.be/en/support#contact), they’ll be happy to help you out. ## Didn’t pay your bill? Here’s what to expect. **Tab: Mobile** 1. You receive a payment invitation or invoice with a due date. 2. You can pay it manually via your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices), through an automatic payment method, or by bank transfer. 3. If you miss the due date and still haven’t paid after **14 days**, your number will be switched to **minimum service**. That means you can only receive incoming texts and calls. You won’t be able to make calls (except to emergency numbers), send texts, or use mobile data. 4. Still haven’t paid after **29 days**? Then we’ll fully deactivate all your services. 5. And after **50 days**, your number will be permanently closed. It can’t be reactivated. **Tab: Internet at home** 1. You receive a payment invitation or invoice with a due date. 2. You can pay it manually via your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices), through an automatic payment method, or by bank transfer. 3. If the bill is still unpaid **14 days** after the due date, your internet **speed** will be **reduced** to **256 kbps**. 4. After **50 days** without payment, your internet at home will be permanently disconnected and cannot be reactivated. ## Frequently asked questions ### What can I do when my direct debit is blocked? Contact your bank to find out why the payment was declined. Due to privacy regulations, your bank isn’t allowed to share that information with us directly. In most cases, it’s due to insufficient funds at the time of the payment. We automatically submit your invoice for payment up to three times. If all three attempts fail, your direct debit will be blocked. **Important**: If you make a manual payment at the same time we submit the payment to your bank, a double payment may occur. If that happens, please contact [our helpdesk](https://mobilevikings.be/en/support#contact). **What should I do next?** - Pay your outstanding payment invitation or invoice manually via your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices). - Top-ups can also be done manually. - Want to use direct debit again? Just add a new payment method in your account - you can use the same details as before. ### My direct debit mandate was refused. What do I do? When activating your direct debit fails, you can remove the refused payment method and create a new one via [My Viking](https://mobilevikings.be/en/my-viking/account/payment-methods). Did this cause your payment to fail? In that case, we'll send you an e-mail so you can pay for your invoice or payment invitation manually. If you have a prepaid SIM card, your (remaining) calling credit will be revoked.