---
title: "Trouble with your internet at home or WiFi?"
description: "Everyone’s worst nightmare: the Wi-Fi is down!"
category: "BROADBAND"
siteName: "Mobile Vikings"
lang: "en"
canonical: "https://mobilevikings.be/en/support/trouble-internet-wifi"
---

# Trouble with your internet at home or Wi-Fi?

Here you’ll find clear solutions and steps to fix this yourself with your Mobile Vikings home internet connection. 

## Tips & tricks

Quick tips to fix your internet or Wi-Fi

### Modem placement

- Place your modem at least 1 metre above the ground and away from other electrical devices to avoid interference.

- Make sure the LED lights are visible for better coverage.
    Use Wi-Fi boosters if your modem is too far from other rooms.

### Use cables where possible

An Ethernet cable provides faster, more stable internet without interference. This keeps Wi-Fi free for devices that really need it.
For wired networks throughout your home, you can hire an electrician.

### Prevent Wi-Fi interference (signal interference)

Devices such as microwave ovens, baby monitors, cordless phones, wireless sound systems, game controllers and security cameras can interfere with your Wi-Fi signal.

Do you have one of these devices at home? Turn it off briefly or unplug it to test whether it solves the problem.
Does that help? Move the device further away from your modem or try a different Wi-Fi channel if your device allows it.

Building materials such as thick walls, concrete or metal can also cause issues.

### Older devices can slow down Wi-Fi

Devices older than 5 years can reduce your Wi-Fi performance.
If possible, connect them via an Ethernet cable or turn off their Wi-Fi when you’re not using them.

### Perform a full reset

In this case, it’s okay to go all the way – reset your modem, your Wi-Fi network name, and password.

### Limit overload

Many devices or heavy downloads can reduce Wi-Fi quality.
Limit simultaneous 4K streaming or large file downloads.

### Your internet right after installation

Your speed is automatically optimised within 10 days.
After that, a check is performed every 14 days without any noticeable impact.

### Restart your modem and device

Turn off your modem, wait 15 seconds, and then switch it back on. It may take a few minutes for your modem to fully reboot – that’s completely normal.

## Is your Wi-Fi booster the culprit?

Here’s what you can do.

[My Wi-Fi booster isn’t working](https://mobilevikings.be/en/support/wifi-booster-not-working)

## Prefer a detailed step-by-step guide?

Have you tried these tips and it’s still not working? Choose your modem below for a step-by-step guide.

### B-box 3

[More info](https://mobilevikings.be/en/support/troubleshooting-guide-b-box)

### Internet Box

[More info](https://mobilevikings.be/en/support/troubleshooting-guide-internet-box)

### Internet Box+

[More info](https://mobilevikings.be/en/support/troubleshooting-guide-internet-box-plus)

## Frequently asked questions

### How do I reset my modem?

To reset your modem, press the RESET button using a pin or similar object. Hold it down for about 10 seconds until the LED lights turn off and then turn back on.

This will erase all custom settings you have made (network names, passwords, port forwarding, etc.).

### How do I reset via the user interface (B-Box 3)?

Follow these steps to learn how to perform a factory reset on your B-Box 3V+ via the user interface.

Please note: This is useful if you want to erase all personal settings (network names, passwords, port forwarding, etc.) and you are able to log in via your browser.

- Go to [http://192.168.1.1](http://192.168.1.1/) and enter the default login details and select Log in. The default password can be found on a sticker on the back of the B-Box 3V+.

- Select My Modem.

- Select Maintenance.

- Select Reset.

- Select Yes.

- Your B-Box 3V+ will be restored to factory settings and will automatically restart.