--- title: "The network of Mobile Vikings" description: "Surf and call with Mobile Vikings on the reliable Proximus network and discover 5G, free Viking-to-Viking calls, and solutions for network issues." category: "MOBILE" siteName: "Mobile Vikings" lang: "en" canonical: "https://mobilevikings.be/en/support/network" --- # The network of Mobile Vikings Surf and call on the best network in Belgium. As a Viking, you use the Proximus network. ## 5G vs. 4G Mobile Vikings uses the Proximus network, which means Vikings can also enjoy 5G. But what exactly is the difference with 4G? - **Lightning fast**: Up to 1 Gbps, a major upgrade from the 110 Mbps you get with 4G. - **Greener & smarter**: 5G uses up to 90% less energy per GB. Great for your data _and_ the planet! - **Instant downloads**: Download a 1 GB movie in just 8 seconds? Easy peasy. In short: super fast internet, a smooth connection, and always ready to go. The map below shows your estimated network coverage based on the location you set. [Network Coverage](https://mobilevikings.be/en/mobile/network/) ## Network settings Do you want to select a network, switch between 4G and 5G, or choose a different network when you are abroad? [Go to this page](https://mobilevikings.be/en/support/network-settings) ## What affects network speed? ### Network The speed of your mobile data connection depends on the type of network you're connected to. The icon on your phone screen shows which connection is active, like 4G or 5G. With the phase-out of 3G, there's now more room to strengthen and expand the 4G and 5G networks. ### Device Not every device reaches the same speed. Older phones or tablets often don’t support the highest internet speeds. Want to browse using 5G? Then you’ll need a device that can handle it. Check [here](https://mobilevikings.be/en/mobile/5g/#device) to see if your device is 5G-ready. ### Location The location where you use your phone has a big impact on your internet speed. The farther you are from a cell tower, the weaker the signal. Indoors, your speed can drop because of concrete walls and ceilings, especially in newly built homes. That’s why you might experience lower speeds even in areas with full coverage. Obstacles like apartment buildings, office buildings and trees can also interfere with your connection. ### Number of users Network congestion can also affect your internet speed. Each cell tower has a maximum capacity, so the more people using it, the slower the connection can get. The 5G network does have a higher capacity, so during busy times you're likely to experience less speed loss compared to other networks. ### Movement When you are moving from one cell tower to another, like in a car or on a train, your internet speed may drop. Your device constantly has to switch between towers, which can temporarily weaken the signal and slow down your connection. ### Services The speed you experience also depends on the apps and websites you use. A busy website may load more slowly, no matter how fast your internet connection is. Some apps use more data and can put more strain on your connection, which may impact overall performance. ## Help, my network is acting weird! ### My mobile internet isn't working [Fix it](https://mobilevikings.be/en/support/mobile-internet-isnt-working) ### I can't make calls or send text messages [Fix it](https://mobilevikings.be/en/support/cant-call-text) ## Connecting to the Wi-Fi network Do you want to save mobile data and battery life? Connect your device to Wi-Fi. Below you’ll find a step-by-step guide. ### iOS 1. Go to the Start screen. 2. Choose **Settings**. 3. Choose and enable **Wi-Fi**. 4. All available wireless networks within range of your Apple iPhone are listed. 5. Choose the network to which you want to connect. 6. If the network is not listed, make sure that the network is enabled and within range of the Apple iPhone. 7. If this screen appears, enter the password and choose the tick symbol. 8. If this screen does not appear, go to the next step. 9. The Apple iPhone is now connected to the Wi-Fi network. ### Android 1. Go to the Start screen and choose **settings**. 2. Choose **Connections**. 3. Choose **Wi-Fi** and enable Wi-Fi. 4. All available wireless networks within range of your device are listed. 5. Choose the network to which you want to connect. 6. If the network is not listed, make sure that the network is enabled and within range of the device. 7. If this screen appears, enter the password and choose Connect. 8. If this screen does not appear, go to the next step. 9. Your device is now connected to the Wi-Fi network. ## Calls & call forwarding ### How do I activate or deactivate a second incoming call? You can activate a second incoming call by dialing \*43#. To deactivate it, dial #43#. If the codes don’t work, try adding an extra \* or # at the beginning of the code. ### How do I activate call forwarding to another number? You can activate call forwarding via your phone’s settings or by entering the following codes. Replace the number +32456191933 with the number you want to forward calls to when entering the code on your mobile phone. - **Always:** (\*)\*21\*+32456191933# + call - **If I don’t answer:** (\*)\*61\*+32456191933# + call - **If I’m on another call:** (\*)\*67\*+32456191933# + bellen - **If there is no network or my device is turned off:** (\*)\*62\*+32456191933# + call (\*) That means you need to enter two asterisks for some devices. ### How do I deactivate call forwarding to another number? Do you want to cancel call forwarding? Then dial and call ##61#, ##62#, and ##67#. Note: this will also disable your voicemail. Make sure to set up your voicemail again, read [here](https://mobilevikings.be/en/support/voicemail) how to do it. ### What are the charges for forwarded calls? A call that is forwarded from one Belgian Mobile Vikings number to another is charged at the standard call rate. If you forward to an international number, the international rate applies. You can find that rate on [our roaming page](https://mobilevikings.be/en/roaming/). ### How can I make my phone ring longer? You can choose after how many seconds your voicemail becomes active. You can choose between 5, 10, 15, 20, 25, and 30 seconds: - To activate your voicemail after 30 seconds of ringing, dial (\*)61+32456191933\*\*30# and press 'call'; - To activate your voicemail after 25 seconds of ringing, dial (\*)61+32456191933\*\*25# and press 'call'; - … ( \* ) That means you need to enter two asterisks for some devices. Or you can adjust this yourself in your [My Viking account](https://mobilevikings.be/en/my-viking/sims/settings) under the product settings of your number.  ### How can I protect myself against spam calls? Spam calls are a nuisance, but luckily they’re often easy to recognize: - You receive a call from an unknown international number. - Sometimes it looks like a local number (e.g. starting with ‘02’ for Brussels), but that can be fake. - You hear a robotic voice speaking in broken Dutch or English. - They ask for personal information. Be careful with spoofing as well. That’s when scammers pretend to be someone else, even using a number you recognize! Here are a few tips to avoid falling for it: - Do not answer calls from unknown numbers. - Never share personal information, such as passwords or account numbers. - Are you asked to say “yes” or “no”? Hang up. - Be alert if you feel pressured to give information quickly. Not sure? Call the company or organization back yourself. Sign up for the '[Do Not Call](https://www.dncm.be/en/home)' list to avoid being bothered again! ## This is the voicemail of… Never miss important info or the latest gossip again. [Everything about voicemail](https://mobilevikings.be/en/support/voicemail) ## Frequently asked questions ### What do I need to surf using 5G? You can surf on 5G if you meet these 3 conditions: - **You need a mobile plan of at least € 15.** Mobile subscriptions lower than €15 and top-up cards do not include 5G. In your [My Viking account](https://mobilevikings.be/en/my-viking/sims/settings), you can easily switch to a mobile subscription that includes 5G. You won't pay any additional charge beyond the fixed price of your subscription to use 5G. - **Your device must support 5G.** You can check [here](https://mobilevikings.be/en/mobile/5g/?_gl=1*am4t73*_gcl_aw*R0NMLjE3MzMyNDAzNjkuRUFJYUlRb2JDaE1JZ3N6TnRaVzZnd01WN0ZKQkFoMzlSUXVQRUFBWUFTQUFFZ0pGM2ZEX0J3RQ..*_gcl_au*NDE4NjA1MTAxLjE3MzQwODk2ODUuODM5ODE5Mjg3LjE3MzkyNzYxMDEuMTczOTI3NjEwMQ..*FPAU*NDE4NjA1MTAxLjE3MzQwODk2ODU.*_ga*NjE2NTIyOTYuMTcwOTM3MDQzNA..*_ga_25N4MEEKJF*MTczOTI4MDY0Mi40MTAuMS4xNzM5Mjg2MjkyLjAuMS4xNzM0ODMxNTI3*_fplc*ZUpWU0JJdnBkcHglMkJsNzNDd2YlMkJxN0hmbTFDakwxQUJMdUtvOE4lMkYyUmVlRThWeiUyQk9PR3hZem83c2FabFkyT3JxRDh4S3hDelEyMUl6aTd0d0xqVkJKbWpMRUZ2cjJBaHU0UHJDeUF0QmZ0NUg2Tzl3NjM5cjNQU2VHeE8yVFElM0QlM0Q.#device) if your device is compatible with 5G. - **You are in a 5G area.** If 5G is not available at your location, your device will automatically switch to the best available network. You can use our [coverage map](https://mobilevikings.be/en/mobile/network/?srsltid=AfmBOoqc_dELINR7KhVhrykjZTl2SkJWJxspZUOFgTzwasVXla06_yPs) to see where you can currently surf on 5G. ### Does 5G use more data than 4G? No worries. Your phone uses the same amount of data on the 5G network as it does on 4G. The amount of data needed depends on the apps you use, not the network you are connected to. Some apps automatically adjust the video quality based on the available network, which can result in higher data usage. For example, if you are watching a series or movie on Netflix using the 5G network, the app may stream in 4K to give you the best possible experience.