--- title: "My payments" description: "Discover everything about your payments at Mobile Vikings. Check available payment methods, fix failed payments, and learn how to use your Viking Points." category: "AANREKENING" siteName: "Mobile Vikings" lang: "en" canonical: "https://mobilevikings.be/en/support/my-payments" --- # My payments Pay your way: automatically or manually, in the app or on the website. ## How to manage your payments **Tab: Automatic** You can set up automatic payments via your [My Viking account](https://mobilevikings.be/en/my-viking/account/payment-methods) using VISA, MasterCard, or direct debit. - **Prepaid sim card**? Choose a payment method for manual, automatic, or SMS top-up. - **Subscription**? Your payment invitation is paid automatically via your selected payment method. Have an **outstanding balance**? You can choose whether to pay it right away with your new method, or handle it manually. Payments are usually processed within 6 to 12 days, though it can sometimes take longer. If a payment fails, your credit may be withdrawn and/or your invoice marked as unpaid. After two failed attempts, we’ll block your payment method. **Tab: Online** Log in to your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices) (via the app or website) and go to **‘Payment invitations’**. There, you can easily pay any outstanding amounts using the available payment methods. **Tab: Bank transfer** Prefer to pay by bank transfer? No problem. You’ll find a **structured reference** on your invoice, make sure to copy it exactly when making your payment so we can match it correctly. Keep in mind that it may take 3 to 5 working days for your bank to process this type of payment. Can’t find the structured reference on your invoice? Just contact [our helpdesk](https://mobilevikings.be/en/support#contact) and we’ll provide it for you. ## Uh-oh, payment issue? Did your payment fail or are you getting an error message? There could be a few reasons: - Your bank declined the payment - There’s not enough money in your account - Your card details are incorrect - Authentication failed - Your card has expired or was deactivated Not sure what’s going on? Best to check with your bank first. Was the payment successful, but your bill still shows as unpaid? Check the page below to see how to fix it. [Unpaid bill](https://mobilevikings.be/en/support/unpaid-bill) ## How do I use my Viking Points? ### Subscription Your Viking Points are automatically applied to your next payment invitation or invoice. If you have enough, we’ll cover the full amount. If not, we’ll deduct what we can. You can’t choose which subscription or invoice the points are used for, they’re applied automatically. ### Prepaid sim card You’re in control! You can choose to have your Viking Points automatically applied to every top-up, or decide manually each time whether you want to use your points. ## Frequently asked questions ### My direct debit is already in use. How do I create a payment method? To prevent abuse, you cannot link an account number to more than one Mobile Vikings account. But what if you still want to use the same account number for multiple accounts? Don't worry, there is a solution! Just give the account with payment method management access over the SIM card in question. We explain how to do this below: - Log in to the account without a payment method and go to your [SIM card settings](https://mobilevikings.be/en/my-viking/sims/settings) in My Viking. You can only do this once your SIM card is active. - Choose [‘Authorizations’](https://mobilevikings.be/en/my-viking/sims/settings?spc=authorizations) and then 'give someone authorization'. - Enter the email address of the account with the payment method. Confirm with your password. - Log in to the account with the payment method and accept the management rights for the SIM card. - Go to your [payment methods](https://mobilevikings.be/en/my-viking/account/payment-methods) to link the new SIM card to your payment method. ### My direct debit mandate was refused. What do I do? When activating your direct debit fails, you can remove the refused payment method and create a new one via [My Viking](https://mobilevikings.be/en/my-viking/account/payment-methods). Did this cause your payment to fail? In that case, we'll send you an e-mail so you can pay for your invoice or payment invitation manually. If you have a prepaid SIM card, your (remaining) calling credit will be revoked. ### What can I do when my direct debit is blocked? Contact your bank to find out why the payment was declined. Due to privacy regulations, your bank isn’t allowed to share that information with us directly. In most cases, it’s due to insufficient funds at the time of the payment. We automatically submit your invoice for payment up to three times. If all three attempts fail, your direct debit will be blocked. **Important**: If you make a manual payment at the same time we submit the payment to your bank, a double payment may occur. If that happens, please contact [our helpdesk](https://mobilevikings.be/en/support#contact). **What should I do next?** - Pay your outstanding payment invitation or invoice manually via your [My Viking account](https://mobilevikings.be/en/my-viking/account/invoices). - Top-ups can also be done manually. - Want to use direct debit again? Just add a new payment method in your account - you can use the same details as before. ### Is it possible to delay my payment? You have up to 2 weeks after the due date to pay your bill, but we don’t recommend waiting that long. If your payment still hasn’t been made 2 weeks after the due date, your number will be limited to minimum service. This means: - You can only receive incoming texts and calls. Outgoing calls and texts won’t work. - You’ll only be able to call emergency numbers. - You won’t be able to use mobile data. Still haven’t paid after that? Then all services will be fully suspended, including incoming calls and messages.  ### Can I benefit from the social rate? No, this is no longer possible as of 01/03/2024. Other operators, like [Proximus](https://www.proximus.be/support/en/id_sfaqr_social_rate/personal/support/billing/manage-your-bills/complaint-about-your-bill/the-new-law-for-the-social-rate.html), do still offer the social rate. If you already had the social rate with Mobile Vikings before 01/03/2024, nothing changes for you. In short: Due to a decision by the federal government, only operators with their own fixed network can offer the social tariff as of 01/03/2024. ### Can I get a single payment invitation or bill for all my products? Previously, it was not possible to receive a single bill for multiple subscriptions. Starting from **06/2025**, this will gradually change. We’ll begin with all new Vikings, they will automatically receive a consolidated bill if they have more than two products. Existing Vikings who switch from one to multiple products from June onwards will also automatically receive a consolidated bill starting from the following month. For Vikings who already have multiple products, it’s already possible to switch to a consolidated bill manually. You can do this [**here**](https://mobilevikings.be/en/my-viking/account/payment-methods)! In a next phase, this will be activated automatically for everyone with multiple products. Would you still prefer to receive separate bills instead of a consolidated bill? Then you can easily modify this in your [My Viking account](https://mobilevikings.be/en/my-viking/account/payment-methods?spc=grouped-invoicing&selectedOption=automatic_payment). ### My Viking Points weren’t deducted from my payment invitation or invoice. Why? Our bills are generated a few days before the actual billing date. Did you receive your Viking Points shortly before or after that? Then they couldn’t be included in time. No worries, your points will be automatically applied to your next bill. ### The combo benefit wasn’t applied to my payment invitation or invoice. Why? Is your combo active but you didn’t receive the discount? Then be sure to get in touch with [our helpdesk](https://mobilevikings.be/en/support#contact), we’ll be happy to sort it out for you.