---
siteName: "Mobile Vikings"
title: "Solving modem problems in a few steps"
description: "Having trouble with your modem or internet connection? Choose your modem type and follow our step-by-step guide to get back online."
canonical: "https://mobilevikings.be/en/support/modem-problems"
category: "TOESTELHULP"
lang: "en"
payload:collection: "selfcare"
payload:slug: "modem-problems"
payload:id: "430"
---

# Modem problems

Experiencing issues with your modem or internet connection? No worries, we help you step-by-step!

## Which type of modem do you have?

View the image to quickly identify your modem type. Click on your modem type to start the troubleshooting steps. Not sure which modem you have?

You can find this information in your [My Viking account.](https://mobilevikings.be/en/my-viking/lines/network)

### Internet box

[Troubleshooting guide](https://mobilevikings.be/en/support/troubleshooting-guide-internet-box)

### internet box+

[Troubleshooting guide](https://mobilevikings.be/en/support/troubleshooting-guide-internet-box-plus)

### B Box

[Troubleshooting guide](https://mobilevikings.be/en/support/troubleshooting-guide-b-box)

## Issues with your Wi-Fi booster

Do you have an issue with your Wi-Fi booster? It is solved in no time!

[Booster problems](https://mobilevikings.be/en/support/wifi-booster-not-working)