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Update about the state of affairs


The cause
Like most of you know, all Vikings have been moved to a new IT platform on 24 June 2018. The house where we stored all your data, had become too old and too small. This move was necessary because we want to be ready for a future as an independent mobile operator.

The consequences
The big move should have gone smoothly. But somewhere during unpacking, things went wrong. Some notifications weren’t being sent, your usage wasn’t available, you couldn’t change your price plan, …
Soon, there were many more questions than usual from impacted Vikings.

More manpower
These past few weeks, we’ve been working at full speed: on the one hand, we want to fix all the technical issues, and on the other hand we want to help you as fast as possible, like we usually do. We’re pretty positive about the first thing: most technical issues have been fixed and will soon be history. But we’re not feeling too well about the other thing, because that’s the reason we’ve not been able to offer you the service you deserve in the past few weeks. Sorry about that.

We’ve now expanded our Care team to answer the many questions you have faster. They’re going through them chronologically, and as fast as possible. If you do have questions, please use our Help & Support first. Chances are you’ll find the right answers there.

Vikings always come first
Here at Mobile Vikings, Vikings always come first. In the future, we want to be able to serve you even better once we’re an independent operator. Any decisions we make always stem from the same question: “how can we best help our Vikings?” That will never change.

Psychologists say moving is one of the most stressful events in one’s life. We know that now.
In any case, we are determined get through this, and we won’t rest until everything will have fallen into place.

Thanks for your patience.

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