You probably already know that the switch to our new platform is going pretty roughly. Very frustrating, we know. Do you have an issue? Then be sure to check the list below to find out whether your issue might be linked to a general outage. This list will be updated regularly.
An overview of recent outages and their status:
|Date & issue||Platform||Status||What you should know|
|11/02/2019 – 13u49 – General issue
SMS, voice and mobile data network down. Topping up via website/Viking App not possible.
|New||✓||In case you’re still experiencing issues try switching your device to 3G.|
|General issue, impacting someCannot receive calls/texts from certain operators||New||🕵️♂️||Please contact us with some examples|
|General issue, impacting some
Not able to surf outside of Belgium (Roaming)
|New||🕵️♂️||Check this article|
|General issue, impacting someNot able to login to certain apps/services||New||🕵️♂️||Working on a fix, via Wifi it should work|
Do you have a different issue? Then you’ll probably find the solution in our Help & Support section.
Still didn’t find any solution? Contact us via the web form, and we promise to help you as soon as possible.