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  • How does the free Viking advantage to other Mobile Vikings work?
    Subscriptions
    Prepaid
    Only Data
    With a Mobile Vikings subscription, you can call other Vikings for free one hour, every day. You also have unlimited free texts to all networks. Do you have an Unlimited subscription? In that case, you can call all networks, including other Vikings, as much as you want. 
    For every top-up of your prepaid SIM card you get unlimited text messages to all networks, and an unlimited calling bundle to other Vikings. These expire after a month.
    If you choose the Only Data price plan, you have no calling credit or text messages. Other Vikings can call or text you for free, though. Of course, you can call using your data bundle with WhatsApp, Messenger, ...  
  • I don't have any mobile internet. What do I do?

    Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

    Still no mobile internet after going through all steps? Call our helpdesk for free using the number 1976 or send us a message

    Active bundle

    Do you still have enough mobile data in your bundle?

    Internet settings

    It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device.

    Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

    • Name = Mobile Vikings
    • APN = web.be
    • Username = web
    • Password = web
    • Proxy = [leave blank]
    • Port = [leave blank]
    • APN-type = default,supl
    • Authentication / verification type = PAP

    Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick.

    Abroad / Roaming

    • Check whether you have roaming enabled
    • Check your internet settings:
      APN: internet.proximus.be
      - MNC: 01
      Leave the rest blank.
    • Choose another available operator and reboot your device
    • Switch between 3G/4G/LTE

    Try this out in your device’s settings:

    • Apple: Settings > Mobile data > select "Enable 4G".
    • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

    More info about roaming

    Different device

    • Try out your SIM card in another device? If it doesn't work there either, your SIM itself probably is the culprit. Our helpdesk can help you out to fix the problem or replace your SIM card. 
  • How do I switch to Mobile Vikings from a different provider?
    1. You request your SIM card with a subscription or prepaid SIM card online.
    2. You confirm your request via email and you receive your SIM card by post in 5 business days at maximum.
    3. You go to www.mobilevikings.be/activation to activate your SIM card.
    4. After your SIM card has been activated, you wait until you have no reception on your current SIM card anymore. This could take up to 3 business days, but of course, you'll stay reachable in the meantime. 
    5. After that, you insert your new Mobile Vikings SIM card in your device and you check your internet settings.

    A few nice-to-knows

    Can I keep my number?

    Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. 

    Who cancels my current subscription?

     We do this. You don’t have to do anything yourself. The only thing you have to do, is request your Mobile Vikings SIM card online.

    How long before I’ll be active and running on the Mobile Vikings network?

    • It takes no more than 8 business days after you’ve requested your SIM card online.
    • It takes no more than 3 business days after you’ve activated your SIM card, but of course, you'll stay reachable in the meantime. 

    What happens to my subscription at my current provider?

    Let’s say your current subscription runs from 1 March until 31 March. If you activate your new SIM card on 15 March, your current provider will only charge you for the period in which you were still active on their network. So, until 15 March in this fictional example. But be sure to ask, because this doesn’t always happen automatically.

    Be careful! Depending on the type of subscription, you might have to pay a fee for canceling your subscription prematurely. Luckily, this is only seldom the case with the current contract types..

    What happens to my prepaid SIM card at my current provider? 

    In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage, but these types of requests are usually turned down.

    What we advise: a switch to Mobile Vikings will take no more than 8 business days. If you make sure your calling credit/bundles expire just before you activate your Mobile Vikings SIM card, you won’t lose any calling credit.

  • What do I have to keep in mind when my number is transferred?
    • Check with your current provider if you have to pay an early termination fee to cancel your contract (fortunately, this is not usually the case nowadays).
    • Your number must still be active on the Belgian network of your current provider at the time of transfer. Therefore, do not take the initiative to terminate your contract by means of a registered letter. If you do, your phone number may be cancelled without the possibility to transfer it.
    • Make sure to be in Belgium at the time of the number transfer. The transfer may go wrong or delays may occur if you are not connected to the Belgian network.
    • It is recommended to use most of your calling credit on your current SIM card before starting the number transfer. Calling credit cannot be transferred from one provider to the other.
  • How can I check my data usage?
    • Your usage history is available in your account under ‘My SIM cards’ > Click on your number and then click ‘Usage’. You will find an overview of all data sessions, incoming/outgoing calls and incoming/outgoing texts.

    • In the Viking App you will find the usage history under the tab (cue the drum rolls)… ‘Usage’. 

    Keep in mind that a data session can remain active for several days. This depends on the type of device you are using. A data session can be force stopped if you set your device to airplane mode or if you restart it altogether.

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