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Welcome aboard

Hi again! Now let's activate your SIM card to get you started. Can you please log in with your Mobile Vikings account?

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  • How do I set up the mobile Internet?

    Trouble with your mobile internet, 4G, or with surfing abroad? Follow the steps below to solve your issue.

    Active bundle

    Do you still have enough mobile data in your bundle?

    APN settings

    It’s very important that you configure these settings correctly. In most cases, this solves the problem.

    Go to our configuration wizard and look for your device.

    Can’t find your device in the list? Then choose a similar device, the settings are often very similar.
    If you have an Android device, pretty much any Android phone will have more or less the same settings. But just to be sure, you’ll find the settings below:

    • Name = Mobile Vikings
    • APN = web.be
    • Username = web
    • Password = web
    • Proxy = [leave blank]
    • Port = [leave blank]
    • APN-type = default,supl
    • Authentication / verification type = PAP


    Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should work.

    Abroad / Roaming

    • Check your APN settings (see above)
    • Choose another available operator
    • Switch between 3G/4G/LTE


    Try this out in your device’s settings:

    • Apple: Settings > Mobile data > select "Enable 4G".
    • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
    • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.


    More info about roaming

    Different device

    • Try out your SIM card in another device?
  • No mobile internet domestically or abroad?

    You can follow these steps at home or abroad.

    To connect to the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium, you can follow the configuration wizard on our website. Also, make sure to restart your device before testing your internet connection.

    Didn't find your device in the list? Not to worry. If you use an Android, any other Android device will match yours closely. And just in case, here are all the settings you might need:

     

    • APN = web.be
    • Username = web
    • Password = web
    • Proxy = not set
    • Port = not set
    • APN-type = default,supl
    • Authentication / verification type = PAP

     

    Once you've entered all the settings, save all your changes, turn flight mode on and off again before testing your connection. If that doesn't work, please reboot your device and you should be fine.

  • Where can I find an overview of recent network issues?

    TL;DR
    Right here.

    Extra info
    If your issue isn't listed, try looking for an answer in our Help & Support section, or try our web form.

Contact us

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or send a mail to info@mobilevikings.be
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